Job Description:

Job information Student Support Administrator from the Company Durham University, this latest Student Support Administrator job vacancy is located in the city Hybrid work in Durham located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Student field have been opened and published up to the specified time.

Job Responsibility:

Student Support Administrator(Job Number:24001386) Academic Office Grade 4: - £23,751 - £24,533 per annum Open-Ended/Permanent - Full Time Contract Duration: N/A Contracted Hours per Week: 35 Closing Date: 06-Aug-2024, 5:59:00 PM Disclosure and Barring Service Requirement: Not Applicable.

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

The Role and the Department

The Student Immigration and Funding Service (SIFS) works with internal colleagues and external bodies to provide high quality advice and support relating to immigration legislation and financial support for both undergraduate and postgraduate students and applicants.

The Service is part of the Student and Academic Services Directorate which provides a professional administrative support service to staff, students and potential students of Durham University.

The Academic Registrar is the head of the directorate and is responsible to the Pro-Vice Chancellor (Education) for its management. The following services fall under the remit of the Directorate:

• Access and Engagement
• Student Recruitment and Admissions
• Academic Quality Service
• Student Immigration and Funding
• Student Registry

All the services are based at either the Palatine Centre or Mountjoy Centre in Durham City.

The post holder will be responsible for supporting a range of challenging duties around postgraduate student financial support, covering the administration of internal and external sources of funding (in particular UKRI) for students and managing and developing the provision of information and guidance on financial support to prospective and current postgraduate students.

You will play a key part in the running of a customer-focussed, efficient, and professional service dedicated to ensuring that postgraduates applying to, and attending, Durham University receive service befitting a world-class university in the area of student financial support.

You must also be a flexible team-worker able to take responsibility for a varied workload to a high standard. A high level of accuracy, sometimes under pressure, is essential. You will be dealing with highly confidential, and potentially sensitive, information and must ensure that it is kept in accordance with the principles of the General Data Protection Regulations (GDPR) and in the strictest confidence. The Student and Academic Services directorate, currently operates a hybrid working opportunity, allowing staff to share their workload, working both at home and in the office.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
• The opportunity to take part in staff volunteering activities to make a difference in the local community
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• We offer generous pension schemes.

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.

As a University, equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply

To be considered for this role, here are the skills/experience we're looking for:

Essential Criteria

Qualifications/Experience

1. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience. 2. Experience of working in a busy office environment delivering front line administrative services or having relevant qualifications for the role. 3. Experience of managing time to meet deadlines and working under pressure without compromising on quality.

Skills/Abilities/Knowledge

4. Good spoken and written communication skills.

5. Good digital skills including experience in using digital devices and apps including Microsoft Excel and Access Databases, other Microsoft 365 applications

6. Committed to continuing professional development.

7. Ability to solve problems and resolve straightforward issues yourself and as part of a team.

8. Ability to provide advice and guidance to a range of colleagues and customers.

9. Ability to work with attention to detail.

Desirable Criteria

1. Experience of using Oracle Fusion Accounting software

2. Committed to continuing professional development to maintain professional recognition.

3. Experience of supporting a team or teams

4. Understanding of Research Councils activities, including using the JeS system.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit:

• A CV
• A covering letter which shows examples of how you meet all of the criteria within the Person Specification

Contact details For a chat about the role or any further information please contact Judith Walsh, Student Support Officer (Postgraduate) E: j.m.walsh@durham.ac.uk

Typical Role Requirements

Here are the kind of activities that you'll be asked to undertake and ways in which you'll be expected to operate.

Service Delivery

• Show a commitment to equality, diversity and inclusion and the University's values.

• Provide an excellent and timely service to our postgraduate research students, colleagues and anyone else you come across as part of your role].

• Use your experience and problem-solving skills to resolve routine issues with things relevant to your role such as payment queries and provide information and updates to help your team find solutions.

• Collect, organise and record data and information accurately and provide reports as required.

• Promote positive wellbeing arrangements which benefit you and your team.

• When carrying out your role, use and apply relevant professional and regulatory standards [e.g. data protection (GDPR)] when managing data.

• Use standard office-based devices and applications such as Microsoft Excel and Access Databases, other Microsoft 365 applications to deliver services.

• Update guidance on standard operating procedures followed by the team.

Teamwork

• Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.

• Help your team organise and provide administrative services that support the key activities for postgraduate student support undertaken within your service and contribute to team planning activities.

• Help your team ensure that products and services are adapted in response to feedback and to meet changing demands.

Communication/Liaison

• Seek feedback from your colleagues and line-manager on their requirements from your service to ensure that their reasonable expectations are being met.

• Record information [e.g. payments requests and email enquiries] and respond to queries which you receive.

• Liaise with staff in other areas of the university and, if requested by your line manager, other professional organisations and agencies to ensure that services are being delivered in an efficient and collaborative way.

• Liaise with external colleagues to plan the delivery of services and events. as directed by your line manager.

• Provide support for meetings, working groups and committees, such preparing and sending documents for meetings, drafting reports and taking minutes.

• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Keywords : Durham jobs

Closed Date : 2025-03-06