Client Concierge

Job information Client Concierge from the Company HAUS of Dentistry, this latest Client Concierge job vacancy is located in the city Ayrshire. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Healthcare field have been opened and published up to the specified time.

Job Description :

CLIENT CONCIERGE

SALARY Starting Salary is £22,000 – £26,000 based on experience

Our team is growing!

At HAUS of Dentistry, we do things differently! Our luxury cosmetic dental clinic is based in Prestwick, Ayrshire and is unlike any other in Scotland. More like a five star hotel than a dental clinic, we offer a full range of cosmetic and routine care as well as full smile makeovers.

Our Client Concierge Team are a key part of what makes HAUS so special. As a member of the Client Concierge team, you are the heart and soul of the clinic and often are the first person a new client will talk to on the phone and meet in person for their first visit – so if you love creating a wow and making people feel at home, this job is massively rewarding.

PURPOSE OF THE ROLE The whole purpose of the Client Concierge team is to look after clients before they arrive, whilst they are in the clinic and then afterwards, being the point of contact for questions and queries. Much like in a luxury hotel, the Concierge is there to help with anything the client needs. To be exceptional at this role, you will need to be a people person and pride yourself in providing service excellence to every person you interact with.

Your key responsibilities are:

• Answering all phone calls into the clinic with enthusiasm and warmth
• Meet & Greet – meeting all new clients and helping them to complete all paperwork prior to their appointments. This would also involve answering questions and talking with clients who are nervous or scared, to help them relax and feel at ease.
• General administration – helping with the day to day administration of the clinic
• Enquiries – a key part of this role is dealing with all incoming enquiries from social media, email and that are sent via the HAUS website. These are can vary from helping to rearrange appointments, make consultations for brand new smile makeover enquiries and helping clients become members of the clinic
• Face of the clinic – as a Client Concierge, you are a real face of the clinic! We encourage all of our Concierge team to spend time in the lobby with our clients to make them feel special and valued – so being able to speak to people with confidence and class is vitally important.

KEY ATTRIBUTES NEEDED:

• Ability to provide exceptional customer service with passion and enthusiasm
• Be able to demonstrate genuine warmth and care for others
• Attention to detail is vital due to the nature of the environment and treatments we provide
• High standard of cleanliness and personal image is essential
• Ability to multitask with ease

Shaw Road, Prestwick, Ayrshire, www.hausofdentistry.comScotland, KA9 2LP 01292 502062

HAUS of Dentistry Limited is registered in Scotland Registered office: Haus of Dentistry, Shaw Road, Prestwick, Ayrshire, Scotland, KA9 2LPSC612356 (SC612356)

Job Types: Full-time, Permanent

Pay: £22,000.00-£26,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (required)

Work Location: In person

Application deadline: 14/06Reference ID: Client Concierge at HAUS