Operations Assistant and Dog walker

Job information Operations Assistant and Dog walker from the Company We Love Pets Fleet, this latest Operations Assistant and Dog walker job vacancy is located in the city Fleet. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Maintenance field have been opened and published up to the specified time.

Job Description :

Full Job Description – Must live in Fleet or Farnborough

Job Summary

• Overseeing operations of the business.
• Managing new enquiries, customer bookings and supervising staff.
• Reporting to owner.

Looking after customers

• Replying to customers within 2 hours.
• Onboarding new customers.
• Walking Dogs
• Overseeing staff and customer communication.
• Carrying out meet and greets.
• Arranging cover for walks, visits, sitting and boarding when staff are off.
• Covering dog walks and pet visits in emergencies, until cover can be arranged.

Looking after systems

• Managing the CRM system.
• Ensuring registers and schedules are updated with changes daily.
• Backing up registers and schedules every day.
• Double checking all updates.

Looking after staff

• Onboarding new staff and setting up supplies for new starters.
• First line of comms for all staff.
• Advising staff and answering staff questions.
• Keeping staff holiday calendars up to date.
• Scheduling in fortnightly meetings and quarterly appraisals for all staff.
• Creating a fortnightly staff newsletter with owner.
• Overseeing staff activities and reporting any issues.

Reporting

• Daily progress report to owner.
• Weekly catch-up meeting with owner to provide progress reports, updates, and ideas.

Development in the role

• Continuing training and development in line with development plan.
• Any other duties as required by the business.

You will need…

• Strong work ethic – this is a small business, and it needs motivated self-starters.
• Excellent written skills and communication skills, you’ll be dealing with emails, phone calls and social media messages.
• Experience with Microsoft word, and Excel.

Hours

• Monday to Friday.
• 0900-1100 and 1500-1700 will be for admin and Operations. 11-2 will be for dog walking. Flexible. Hours can be negotiated.
• Occasional weekends may be required.
• Additional hours may be required to cover sickness, holiday and business demands.

Job Types: Part time, PermanentPart-time hours: Between 15 and 30 per week

Salary: From £10.50 per hour

Additional pay:

• Performance bonus

Benefits:

• Company events
• Flexible schedule
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Why are you interested in this position?
• What previous experience do you have with animals?
• What previous experience do you have with administration, coordination, managing and/or customer service roles?

Licence/Certification:

• Driving Licence (required)

Job Types: Part-time, Permanent

Pay: £11.50-£13.50 per hour

Expected hours: 5 – 25 per week

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fleet: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Why are you interested in this position?
• What previous experience do you have with animals?
• What previous experience do you have with administration, coordination, managing and/or customer service roles?

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Animal care: 1 year (preferred)

Work Location: In person