Global Services Consultant

Job information Global Services Consultant from the Company Altair Global Relocation, this latest Global Services Consultant job vacancy is located in the city London E. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Business field have been opened and published up to the specified time.

Job Description :

POSITION SUMMARY:

We need someone who understands how to guide relocating employees through their moving process. We’re looking for a stellar individual to join our Operations team. Do you enjoy the challenge of working with a variety of customers? Are you detail-oriented and like to help people during a stressful time? This job is all about ensuring a positive relocation experience for our clients’ transferees by managing the day to day administration of the assigned client relocation programs. Altair provides a professional and fun work environment with great benefits and competitive salaries. We are an equal opportunity employer.

POSITION RESPONSIBILITIES:

• Provide a positive relocation experience for each assignee and family
• Learn and understand assigned clients relocation programs including all policies, processes and practices
• Serve as single point of coordination for the assignee for the duration of the assignment
• Communicate changes and modifications with client programs to Operations Managers/Operations Director/VP EMEA and all Altair colleagues following established procedures; document in appropriate Altair technology systems as required. With approved clients, effectively communicate with the Client representative on questions with the assignee and family relocation and assignment activities.
• Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies and practices to the transferee
• Knowledgeable about Altair service partners; serve as primary point of coordination between service partners and assignee; includes but not limited to real estate and related industries, transportation and storage companies, lodging and rental car companies and any other non-routine service partner(s) as required by a particular situation
• Manage all data pertinent to each assignees relocation file; document all relocation activities and transactions into the appropriate Altair technology system
• Understand and manage costs and expenses connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses and costs
• Direct day to day activities for assigned Associate
• Coordinate transferee home move activities with Altair Move Management
• Provide backup liaison between Move Management and International Operations transferees to ensure move is accomplished as directed and as scheduled; serve as a second-tier audit point to Move Management in move logistics
• Coordinate with the Financial Specialists to ensure correct, timely and accurate billing of service fees for services performed
• Prepare monthly international move statistics matrices

EDUCATION:

Bachelors Degree or Equivalent combination of experience, skills, and training

TRAINING and EXPERIENCE:

• Minimum of 2 years as a relocation consultant with international assignments experience
• Ability to perform responsibilities in English and preferably one additional language
• Good knowledge and understanding of international relocation
• Working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint)
• Able to confidently communicate/interface at multiple levels across the Company, with assignees, clients and service partners
• Adept at interpreting, applying and communicating policies and processes
• Excellent negotiating skills
• Strong project management skills; ability to manage multiple projects simultaneously
• Calm under pressure; well developed conflict management and consensus building skills
• Ability to make effective business decisions based on factual information using good, logical decision making skills

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Behaviors

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well