Job Description:

Job information Customer Contact Assistant from the Company PSPS, this latest Customer Contact Assistant job vacancy is located in the city Spalding located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Responsibility:

JOB TITLE: Customer Contact Assistant

LOCATION: Horncastle / Spalding

SALARY: £23,151 per annum

Exciting opportunity to join our Customer Contact Team here at Public Sector Partnership Services!

PSPS are recruiting Customer Contact Assistants to join our well-established team, supporting over 400,000 enquiries a year, based at our offices in Horncastle and Spalding.

Do you want to work in a fast-paced professional environment, where no two days are the same?

We are looking for quick thinking, solution focused individuals, who work with one team approach to improve standards and service. Our recruitment package enables Assistants to join our 6-month programme of exclusive training and mentoring, with ongoing development and support.

As a Customer Contact Assistant, you will provide an efficient, effective and customer-focused first point of contact for customers telephoning and emailing our Client Councils spanning across 3 districts. Leading on enquiries at our reception and post room also, you will provide customers with a knowledgeable and professional service covering a range of council services. Ensuring that all contacts are managed in an efficient, caring manner and that excellent customer service is delivered.

What you will need:

• Working in a busy Contact Centre environment, you will be able to communicate effectively by telephone, in writing and face-to-face.
• Previous experience in working in a customer focused environment.
• Hold Grade C (4) or above (or equivalent) in English and be competent in using Microsoft Office packages.
• Hold a high level of experience in dealing with challenging customers and have a high understanding of customer care.
• Be flexible and adaptable to service requirements and change.
• High accuracy when following processes.
• Work constructively with others and use own initiative.
• Be confident to actively promote all self- serve and digital contact channels and assist with a variety of admin tasks.

Customer Contact have main offices in Horncastle, Boston, and Spalding and whilst this role will be based at one of these locations, it is expected that occasional travel between these locations will be required for training, collaboration and to meet business needs.

We offer great benefits including:

• Local Government Pension Scheme, 23.1% employer contribution
• 26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
• Get your birthday off*
• Agile working policy- Minimum of 2 days working in the office per week
• Employee Assistance Programme
• Employee Benefits Platform including retail, holiday, and leisure discounts
• Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees' lives
• We support your career development

*A qualifying period will need to be completed to obtain these benefits

For more information about PSPS, you can view our corporate video here, and read all about our benefits here on our website.

ABOUT US:

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.

We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. We work hard to ensure we model our values and behaviours in developing and investing in our people and seek to be bold and innovative.

If you are interested in having a confidential conversation about the role, please contact Mel Lawton, Customer Contact Team Leader on Melissa.Lawton@pspsl.co.uk.

PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.

PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious or sexual orientation.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.

Job Types: Full-time, Fixed term contractContract length: 24 months

Pay: £23,151.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Health & wellbeing programme
• Store discount
• Transport links

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 27/06/2024

Keywords : Spalding jobs

Closed Date : 2024-12-20