Sales and Front Desk Executive

Job information Sales and Front Desk Executive from the Company Urban Body, this latest Sales and Front Desk Executive job vacancy is located in the city Solihull. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Job Description :

We are seeking a dynamic and proactive Sales and Front Desk Executive to join our team. The ideal candidate will play a crucial role in managing leads generated from various sources, converting them into appointments, providing exceptional customer service, and building strong relationships to drive upselling and cross-selling opportunities. This role requires a high level of organisational skills, excellent communication abilities, and a passion for creating a positive patient experience.

Who We Are:

Urban Body Aesthetics is a rapidly expanding clinic renowned for its commitment to ongoing education and professional development. We provide extensive training, teaching, and coaching to ensure our team members reach their full potential. Our diverse workforce, comprised of talented individuals from various locations, eagerly awaits the opportunity to welcome you aboard. We anticipate significant interest in this role, and if you meet the following criteria and possess the necessary skills, we invite you to apply. At Urban Body Aesthetics, we believe in fostering a culture of accountability and high performance, and successful candidates can expect substantial benefits and privileges related to their role, which will be discussed during the interview process.

Our mission is to increase confidence and wellbeing in people aged 40+ by providing exceptional aesthetic services tailored to their individual needs with a focus on delivering natural looking outcomes. We are seeking the right person to help us achieve this goal. Join our team during this exciting time as we continue to make a positive impact in the field of non-surgical medical aesthetics.

Key Responsibilities:

• Lead Management: Monitor and manage leads received through social media, calls, emails, and paid advertising platforms. Follow up promptly with leads through phone calls, emails, or other communication channels to gather relevant information and qualify their needs.
• Appointment Conversion: Employ effective persuasion techniques to convert leads into confirmed appointments. Schedule and manage patient appointments in an organised and efficient manner and effectively manage the clinical appointment diary to maximize utilization and minimize gaps.
• Patient Records and Payments: Create and maintain accurate patient records using the designated software systems. Facilitate patient check-in and check-out processes, booking follow up appointments as necessary and processing payments.
• Relationship Building: Establish rapport with patients to understand their stated and un-stated needs, fostering trust and loyalty.
• Upselling and Cross-Selling: Educate patients about available treatments, services, and products. Introduce, promote and recommend relevant products or treatments to meet patient needs and enhance their experience.
• Customer Service: Provide a WOW experience to all customers by addressing patient enquiries, concerns, and feedback in a professional and empathetic manner.

Skills & Qualifications:

• Proven experience in sales and customer service, or a related field.
• Proficiency in using CRM and appointment scheduling software.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build relationships
• Exceptional organisational skills and attention to detail.
• Comfortable with multitasking in a fast-paced environment.
• Basic understanding of aesthetic clinical terminology (aesthetic background is a plus).
• Ability to maintain a positive attitude and adapt to changing circumstances.
• Results driven and self-motivated to exceed targets

Benefits:

• Competitive salary and performance-based commission.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Access to company treatments and products at discounted rates.

If you are an enthusiastic and motivated individual with a passion for sales, exceptional customer service, and the ability to thrive in a dynamic healthcare setting, we encourage you to apply today! Help us shape the future of our clinic and contribute to our commitment to excellence in patient care. Please submit your application by 1/10/23 with your CV and a cover letter highlighting your relevant experience and passion for aesthetics.

Note: Only shortlisted candidates will be contacted for an interview.

Join our dedicated team at Urban Body Aesthetics and embark on a rewarding career in the field of medical aesthetics!

Job Types: Full-time, Temp to perm

Pay: Up to £30,000.00 per year

Benefits:

• Company pension
• Employee discount
• Sick pay
• Transport links

Schedule:

• Every weekend
• Weekend availability

Supplemental pay types:

• Commission pay

Experience:

• Customer service: 2 years (required)

Work Location: In person

Application deadline: 01/10