Job Description:

Job information Head of Insight from the Company B&Q, this latest Head of Insight job vacancy is located in the city Hybrid work in Eastleigh located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Administration field have been opened and published up to the specified time.

Job Responsibility:

About the role

Head of Insight

Permanent

from £90000 + Car + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working

Location: Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as the Head of Insight and you'll be a big part of this.

At B&Q we have a hybrid approach to working to increase flexibility in how we work. For this role we expect you'll be working from our Store support Office as and when there is a delivery need. We are very keen to hear from you if you are looking for a part-time role or job share opportunity. Speak to our recruitment team to find out more.

Key responsibilities

The Head of Insight is accountable for enabling B&Q to make smart use of customer data in everyday decision making. You'll be providing proactive support to all business functions as a dedicated omnichannel insight capability to understand market and customer performance, triangulating all data points and filling the gaps. This is a data role and an influencer, rolled into one. You'll listen to business ambitions and turn these into insight deliverables. You'll have strong relationships across the business, educating on the power of data available to them and how to turn this into both simple and transformational change. This role makes sure our customers are being listened to so that we can provide products and services our customers want. You'll be helping more business unknowns become known. Ultimately supporting the growth of our customer base, increasing omnichannel customer value and overall business performance.

Key Responsibilities for this role include:

• Lead the Insight team, ensuring capabilities now and for the future. Grow and nurture the team through coaching, training and recruitment. Develop a culture of learning, empowerment, experimentation and collaboration.
• Influence and build support for the value and purpose of Insight to the business, driving greater commitment to and investment in Insight outcomes, engaging and collaborating with all key board members and divisions.
• Build an Insight “partnerships” model, being fully immersed in objectives and performance measurement, translating their ambitions and goals into insight challenges and deliver on those to influence decision making.
• Grow the use and benefit of Insight tools within B&Q, establishing relationships with all key leadership teams and categories, to deliver commercial and customer KPI growth. Bring Customer data and needs to the forefront of everyday thinking.
• Provide the insight from all direct customer inputs (NPS, VOC, reviews, social, CMC contacts) and work with the Head of Customer Experience to distil this into actionable plans for the business. Evaluate our customer satisfaction measurement process and narrative to ensure it's fit for purpose.
• Build a technically skilled team who have SME knowledge of data, research and insight operations for Retail, with the ability to triangulate multiple data sources, including 1st party analytics.

Required skills & experience

For you to be the right individual to deliver this role you will have experience in the following areas:

• You have a proven capability in leading an Insight team within a business that serves customers, ideally large retail or telecommunications.
• You're a passionate advocate of the power of insight and adept at championing customer metrics.
• You may not be an analyst yourself, but you are very comfortable using and interpreting data, as well as defining analysis/insight requirements to Data Analysts/Scientists.
• You're passionate about delivering transformation and change, with experience of strategic projects to improve capability and long-term planning.
• You have expert knowledge of Insight delivery and operations, including econometrics and market intel.
• You're a strategic thinker, shaping functional vision and direction.
• You have a track record of successful influence and driving change within a large and complicated business.
• You've managed and built teams of Insight experts, as well as working alongside Data & Analytics teams. You may have worked agency side, but you've lead Insight teams on the client-side.
• You're extremely commercially astute.
• You're passionate about people; looking after the team you lead and growing it in a diverse and inclusive way to champion new ideas and achieve greater success

What's in it for me?

As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

As part of a great team, you'll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you'll be inspiring great things for our customers and the whole business, you'll do work worth caring about.

Keywords : Eastleigh jobs
Closed Date : 2025-08-17