Job Description:

Job information Member Services Officer from the Company Central Credit Union, this latest Member Services Officer job vacancy is located in the city Liverpool located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Member field have been opened and published up to the specified time.

Job Responsibility:

Job description

Purpose of the role:

Central Credit Union (CCU) is to set up a dedicated member services team to respond to member's queries, requests and support. We are looking for an experienced member (customer) service professional with a genuine desire to make a difference to people's lives and our communities, to become part of a Team who deliver outstanding member services. The purpose of the role is:-

· To work as part of a member focused team providing a quality approach to resolving contacts through our multi-channel contact centre.

· To provide a right first-time approach to a range of member enquiries.

· To listen, understand and support the elimination of member dissatisfaction, owning a positive approach to member experience at all times.

Key accountabilities and job content:

· Provide a courteous and responsive service to telephone callers, within the targets and standards set by CCU.

· Provide accurate and appropriate information and advice on the range of services provided by CCU.

· Take responsibility for having a full, up to date working knowledge of credit union services, developments and all systems used, and share your knowledge with colleagues.

· Make outbound telephone calls to members and to colleagues in other departments, including carrying out member surveys.

· Participate on a rota bases, if required, to provide front of house reception services at CCU.

· Respond positively to member service issues via social media and web chat, in both public and private conversations, whilst protecting the reputation of the organisation.

· To deliver a courteous and professional image of CCU at all times.

· Actively pursue your own personal development, participate in personal appraisal and take full advantage of training offered.

· Contribute constructively to the improvement and development of the service.

· Maintain an awareness and observation of all developments and good practice requirements throughout CCU.

· Actively follow all CCU policies including equal opportunities policies.

· Take personal responsibility for maintaining a harmonious relationship with each member you are in contact with.

· To carry out any other duties within the scope, spirit and purpose of the job as requested by management (as duties and responsibilities change, the job description will be reviewed)

Qualifications:

Knowledge, skills and experience:

• The ability to deal accurately, effectively, efficiently and courteously with a wide range of telephone and digital enquiries from our members, including calls which may be complex or distressing in nature.
• Excellent member care skills.
• Passionate about putting the member (Customer) first with a positive, friendly attitude.
• Excellent listening skills and the ability to interact with members' from different ethnic and cultural backgrounds as well as more vulnerable members.
• The ability to type quickly and accurately, and to enter clear and accurate written information onto an on-line system.
• The ability to follow procedures in verbal, written and on-line form.
• The ability to take-in new information and apply it to the duties of the post.
• Ability to multi-tasks and be resilient in a high pressured and fast paced environment.
• Ability to appraise situations quickly and react accordingly, considering fluctuation workloads and deadlines.
• Excellent team working skills.
• Knowledge of social media and chat bots and how these can be used to communicate with members.
• The ability to carry out simple arithmetical calculations, and to explain them to other people.
• The ability to communicate clearly, accurately and in plain language, both verbally and in writing.
• Good organisational skills with a detailed and structured approach to work.
• Basic keyboard and computer skills.

Job Types: Full-time, Permanent

Pay: From £21,840.00 per year

Benefits:

• Company pension
• Private medical insurance

Schedule:

• Day shift

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Support & Client Services Occupations: 2 years (required)
• customer service: 2 years (required)

Work Location: In person

Application deadline: 24/06/2024Reference ID: CLCUSEP22Expected start date: 05/08/2024

Keywords : Liverpool jobs

Closed Date : 2025-02-07