Job Description:

Job information Senior Assurance Analyst from the Company Aldermore Bank PLC, this latest Senior Assurance Analyst job vacancy is located in the city Manchester M located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Senior field have been opened and published up to the specified time.

Job Responsibility:

Let us tell you a bit about us

We're Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.

We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Let us tell you about the opportunity

We have two vacancies for Senior Assurance Analysts to join the group-wide Assurance team on a permanent basis and we're open to colleagues working on a hybrid basis from any of our UK sites.

The Assurance team perform continuous Assurance Testing, to assess whether fair outcomes are being achieved across Motor, Property, Structured & Specialist Solutions and Savings.

In conducting these activities, the Assurance Team provides the first line of defence (1LoD) assurance over the customer outcomes being achieved across the Aldermore Group. The team is made up of Assurance Associates/Analysts who report directly to the Assurance Manager.

What will your day look like?

• As a Senior Assurance Analyst, you will perform assurance testing in line with the defined sampling approach and methodology
• You will conduct assurance testing activity to the highest quality, whilst achieving productivity targets.
• Coordinate team calibration and/or levelling sessions to promote consistency of assurance activity.
• Engaging with feedback from monitoring activity undertaken by Assurance Manager and/or 2LoD teams and actively addressing any developmental areas identified.
• Provision of findings and feedback to advisors and line managers in a constructive and positive manner.
• Supporting the collation of findings and regular reporting of results.
• Assisting with trend analysis and wider root cause analysis.
• Driving continuous improvement by highlighting any inefficiencies and assisting with the design of effective solutions.
• Undertaking first review upon any appeals from the customer facing teams, escalating any issues to the Assurance Manager.
• Supporting the Assurance Manager in developing a high performing team through regular and effective coaching and support.

What do we expect from you?

• Previous, demonstrable experience in a quality assessment and/or customer outcome testing role
• Experience within mortgages / property would be highly beneficial
• Strong knowledge of regulatory expectations in the requisite area (i.e. MCOB and CONC regulations) and awareness of what constitutes fair customer outcomes
• A commitment to ensuring customers receive fair outcomes
• A holistic mindset which considers all relevant factors when reaching conclusions
• A high level of accuracy and keen attention to detail
• The ability to provide written content which is clear and concise in its messaging
• Strong verbal communication skills which can deliver feedback in a constructive manner
• Resilience in relation to the receipt of constructive feedback and an ability to deal with challenge
• CeMAP qualification is desirable

We champion equality by supporting the exceptions to the rule and getting finance to where it's needed.

We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.

Keywords : Manchester jobs

Closed Date : 2025-02-07