Job Description:

Job information Loans Officer from the Company Hampshire Trust Bank, this latest Loans Officer job vacancy is located in the city London ECM located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Loans field have been opened and published up to the specified time.

Job Responsibility:

Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated Asset Finance, Development Finance, Wholesale Finance and Specialist Mortgages divisions ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper.

We also provide savings accounts to individuals and businesses and since we lend only to businesses, our savers can be sure their money will be used to boost the British economy.

The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.

For more information, please visit our website: www.htb.co.uk

Our Values and Behaviour

All members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in

Customers matter

• We listen to our customers
• We value customer relationships over transactions
• We strive to deliver what customers want, when they want it, how they want it
• We prioritise customer outcomes over corporate expediency

We deliver

• We approach everything we do with discipline and set high standards
• We do more with less and embrace change
• We are fanatical about financial rigour and risk discipline
• We execute consistently with speed and accuracy
• We constantly strive to improve

Integrity without compromise

• We always aim to do the right thing - we don't duck hard choices
• When we make a mistake we own up and fix it
• We are open and honest in all our communication
• We treat innovation and fresh thinking as an opportunity not a threat

People Power

• We are a meritocracy
• We empower people and make them accountable
• We encourage our people to learn and grow
• We challenge each other honestly & constructively
• We work as a team
• We know diversity makes us stronger
• We celebrate success

Position:

Having grown to become a leading name in the specialist buy-to-let market, our Specialist Mortgages division provides buy-to-let, residential and semi-commercial investment loans up to £25m to professional UK property investors and landlords. We believe landlords and property investors are key to providing more homes to rent. We support them in doing this through our panel of specialist brokers who work with our team of specialist property bankers and innovative suite of products and criteria, all whilst providing market-leading service. The division continues to drive forward its growth ambitions through increased market share, expanding our proposition through innovation, and a constant focus on improving the broker experience.

Requirements:

• Hold at least 5 GCSEs including English and Maths (or equivalent) at least Grade C (or equivalent) or above.
• Demonstratable experience delivering outstanding customer services and administrative support in a similar servicing role is essential.
• Proven demonstratable experience and knowledge operating within a fast paced and pressurised mortgage lending environment, preferably in commercial mortgages or similar.
• Exceptional organisational and time management skills.
• A customer centric approach with a strong desire to deliver excellence.
• Outstanding attention to detail and administrative skills

Other information:

• Efficiently and appropriately managing all general customer requests and enquiries which includes (but is not limited to) overpayments, redemption statements, property licence updates and conditions subsequent.
• Accurately assessing and determining key requirements for said enquiries including AML and assessment against offer letter requirements and terms and conditions and/or escalating where necessary to relevant internal team(s).
• Actively work and strive towards a mandate to assess and issue letters of non-crystallisation, customer refunds and invoice payments.
• Providing exceptional customer service to all customers and third parties both orally and written.
• Undertaking proactive monitoring of security documentation from the Group's legal representatives, ensuring land charges, personal guarantees are provided correctly and ensuring internal systems are updated in a timely manner.

Keywords : London jobs

Closed Date : 2025-02-07