Job Description:

Job information Service Knowledge Analyst from the Company Santander, this latest Service Knowledge Analyst job vacancy is located in the city Milton Keynes located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Service field have been opened and published up to the specified time.

Job Responsibility:

Service Knowledge Analyst Country: United Kingdom

Job Title: Service Knowledge Analyst| S2 | Technology COO |Milton Keynes

Join our community.

At our Technology COO branch, we push boundaries to create innovative, customer-centric tech solutions for Santander. By adopting Agile methodologies across our business, we are digitally transforming our platforms and services to build the bank of the future. Our teams thrive on change and constantly seek new and better ways to deliver outstanding solutions. We collaborate to solve complex problems, and our passion for excellence drives Santander Technology's success. We champion diversity and foster a supportive, people-oriented environment where everyone can thrive. With around 2,500 colleagues in the UK and 10,000 globally, you too could be part of our tech team serving 133 million Santander customers worldwide.

The difference you'll make.

As a Service Knowledge Analyst , you will work alongside the wider Service Introduction Team to operate and maintain knowledge about services in use within the bank.

We need someone like you to help us in different fronts:

• Create, build, and maintain a Service Catalogue library for use by Operations, Change Management, and Incident Management
• Maintain existing knowledge stores such as the Service Schedules.
• Maintain and improve knowledge management systems and process liaising with the Service Introduction, Service Engagement, MIMS, Change Management, Operations, SPOC Helpdesk and CMDB teams.
• Develop, update, maintain, and produce content for knowledge bases, FAQs, and web tools .
• Assess data quality and create and apply data standards. Conduct statistical tests and create reports.

What you'll bring.

• Demonstrated experience of cross-functional working and the ability to build key relationships across Technology teams and the wider organisation.
• Significant experience working in a Service role.
• Solid understanding of IT infrastructure and technologies used to deliver services.
• Strong relationship and influencing skills, with the ability to work closely with Technology teams.
• Strong governance and process adherence; with the ability to deliver an excellent customer service experience.
• Must champion the use of CMDB, ITSM Toolsets and collaboration tools as appropriate.
Certified in ITILv3 or above.

How we'll reward you.

Opportunities to embrace Agile with us as we transform our business, work in an environment with leading edge technology, attend ‘Meet Ups' and be part of internal and external technology communities and work for an organisation that's dedicated to your learning and ongoing development.

• Competitive salary
• Annual bonus scheme
• Generous pension scheme
• Private medical insurance
• 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more.
• Minimum of 26 days holiday per year in addition to public bank holidays and you can buy or sell up to 5 days holiday per year with our ‘Flexi Holidays' scheme.
• You'll get 5 paid ‘Selfie Days' per year (4 days for your personal development and 1 day to support the community)
• Benefits supporting you and your family, such as Childcare vouchers, voluntary Life assurance and Critical illness.
• Voluntary healthcare benefits at discounted rates such as Private medical insurance for your family and Dental insurance
• Access to onsite gyms and discounted gym memberships
• Excellent employee recognition schemes, be recognised for demonstrating great behaviours.
• Share in Santander's success by investing in our Sharesave and Partnership shares plans.
• Support your favourite causes through charitable giving and our community partnerships.

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our

Inclusion and Belonging page.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.

Why not join our talent community where we'll keep you updated with all the latest news and job information? Simply register your details on our careers site, ‘Join our Talent Community' .

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Keywords : Milton Keynes jobs

Closed Date : 2025-02-07