Job Description:

Job information Collections Administrator from the Company Valda Energy, this latest Collections Administrator job vacancy is located in the city Bicester OX located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Collections field have been opened and published up to the specified time.

Job Responsibility:

The Energy Revolution.

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

Perks That Power Your Journey. ️

• Up to £24k Annual Salary
• Company annual bonus scheme
• 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
• Private Medical Insurance with Vitality Health
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 4%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

How You Will Energize Our Team.

Work as part of a team to support the Collections department with the day-to-day administration, with the goal of reducing the risk of bad debt and escalating our problem accounts through to our relevant partners. The administrator will work closely with customer accounts, internal departments and third-party agencies to resolve payment issues and ensure all processes are compliant.

Your day-to-day responsibilities will include:

• Follow process instructions to complete tasks accurately and on time for example;
• Using templates to send collection reminders through the post and SMS
• Telephoning meter operators
• Sharing payment updates
• Respond to emails from customers, suppliers, and other teams at Valda
• Accurately records and logs interactions
• Ensuring accounts progress through disconnection path in line with expectations
• Create effective professional relationships with key stakeholders across the business internally and externally
• Meets regularly with line manager to give feedback to help improve customer service, response time and the staff experience
• Willing to learn to apply company policy and process to customer solutions
• Supports the company ‘one team' culture
• Any other tasks set by your team leader

The Spark we're looking for.

• Effective time management skills
• Microsoft Suite literate
• Experience with mail merge software preferable
• Ability to organise priorities, set priorities and multi-task
• Effective problem-solving skills and able to analyse data
• Self-motivated, confident work ethic and good communication skills
• A team player with a willingness to learn, train and adapt to an ever-changing environment

Please note we have both part time and full time hours available for this position.

If you like the sound of this role, we encourage you to apply even if you aren't confident that you meet all of the requirements - you may be just who we're looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com

Keywords : Bicester jobs

Closed Date : 2025-02-28