Job Description:

Job information Family Information Service Assistant from the Company WSCC, this latest Family Information Service Assistant job vacancy is located in the city Chichester located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Family field have been opened and published up to the specified time.

Job Responsibility:

The Opportunity

Salary: NJC Grade 6 £25,119 to £26,421 per annum

Contract Type: Permanent

Working Pattern: 37 hours per week, full time, Monday to Friday

Location: Northleigh, County Hall, Chichester

Closing date: 24 July 2024

Interview date: 16 August 2024

Please note - previous applicants need not apply.

Are you passionate about providing excellent customer service?

Are you empathetic when dealing with sensitive issues and challenges?

Do you enjoy interacting with a range of customers through calls, emails, and social media?

The Family Information Service Team is looking for an outstanding individual who prides themselves on their customer service skills, to join us as a Family Information Service Assistant. This is an exciting time to be part of our service as we continue to roll out the government's expansion of childcare.

You will triage incoming requests directly from families or providers and make an evaluation of next steps, assessing the correct course of action or referral, referring any concerns, advising on complaints, completing complex calculations for funding entitlements, and identifying any risk of financial irregularity and flagging it appropriately.

You will use your excellent customer service skills to respond to day-to-day problems and queries from the public and partners and update our systems accurately providing a truly customer-focused service.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

We are looking for

• Superb relationship building with a range of customers and colleagues.
• Interpersonal and communication skills to provide clear and concise information, advice, and guidance.
• Use of own initiative to work independently with a commitment to supporting families.
• A professional approach, as at times you may deal with highly sensitive and confidential manners.
• A reliable, efficient, and flexible individual who enjoys being part of a team.
• A strong attention to detail, being adept at using IT software confidently.

About Us

The Family Information Service (FIS) provides information, advice and guidance to parents and carers of 0-25-year-olds on Ofsted registered childcare, childcare funding, family activities and support services. We are a statutory service meeting duties within the Childcare Act 2006.

Our service plays a key role for many families, especially working parents or those wishing to return to work or undertake training. In turn this supports a sustainable and prosperous economy across the county, enabling families to fulfil their potential.

To ensure this service functions well, the Family Information Service Assistant needs to be multiskilled to support a wide range of customers.

Benefits

For a full list this can be found at our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05262.

For an informal conversation or for further information regarding the role, please contact Claire Humphrey-Lewis, Team Leader, at Claire.Humphrey-Lewis@westsussex.gov.uk

To apply, please follow the links below to upload your CV and application form.

In your application form please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

This post is subject to three years referencing and an occupational health check.

Equity, inclusion, and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application helppage.

Job Reference: CAFHE05262

Keywords : Chichester jobs

Closed Date : 2025-03-23