Complaints Officer

Job information Complaints Officer from the Company Aegon UK, this latest Complaints Officer job vacancy is located in the city Edinburgh. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Description :

Job Description Summary Job Description Complaints Officers Permanent Location: Edinburgh / Peterborough / Witham (typically 2 days in the officer per week, 3 from home) Salary: A competitive salary starting from £27,200 up to £34,000 depending on the experience you can bring. Closing Date: 5th July We're driven by our commitment to helping the UK get ready for retirement. As part of this, we're constantly developing new ways to simplify, improve and revolutionise how we help individuals, employers, advisers, our communities, and the environment. That means we need the right kind of people on our team. We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. We're looking for an experienced Complaints Officer to join our Customer Oversight team. You'll take ownership of complex complaints passed over from our Triage Complaints Officers, investigate the customer experience to work out if they've been detrimentally impacted by our service, proposition, or products. In cases where that's happened, you'll calculate the appropriate redress and compensation, and make sure that our customers clearly understand the decisions reached. We'd love to hear from you if you have:

• Previous experience in a complaints-related role within financial services
• Great analytical and investigation skills
• The ability to clearly communicate decisions to customers, written and verbally.

It'd also be great - but not essential - if you've got:

• An understanding of pension products
• An understanding of FCA, ADR & MIFID & IDD dispute resolution regulations

What's in it for you?

• A non-contributory pension between 8%-12%
• A discretionary bonus, depending on personal and company performance.
• 34 days leave per year (including bank holidays, pro-rated for part-time)

We support your personal well-being with healthcare, dental, holiday trading, cycle to work scheme and gym memberships. We also offer life assurance, critical illness cover, enhanced parental leave to help our staff live their best lives, including retail discount vouchers, subsidised restaurant and online GP appointments. We ask everyone to be brave, raise their game, deliver first time, help others, and act in everyone's best interests. If you recognise yourself in this, we'd love to hear from you. The legal bits We'll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.