Job Description:

Job information Administrator ( Debt Recovery) from the Company Innovus, this latest Administrator ( Debt Recovery) job vacancy is located in the city Worcester WR located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Administrator field have been opened and published up to the specified time.

Job Responsibility:

Job Role: Administrator ( Debt Recovery)

Location: Worcester

Contract Type: Permanent

Hours: Monday to Friday - 35 hours per week

At Innovus we are committed to delivering market leading solutions and professional services and as a Debt Recovery Administrator you will be contributing to our vision to be recognised as the market leading provider of services to the UK's property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

• This role reports to the Debt Recovery Manager and working within a team of up to 7 colleagues.

Main Responsibilities

• The Administrator is responsible for providing general administrative duties and support for the team in the recovery of Service Charge and/or Ground Rent arrears after our Clients have completed their in-house processes.
• The Debt Recovery Administrator will be responsible for aiding the process of recovering outstanding arrears from referral to recovery stage or up to the stage where legal proceedings are required. This list is not exhaustive.
• Acting as the first point of contact for enquiries by telephone, email & post.
• Providing excellent customer service to over 1300 leaseholders and residents.
• Ensuing all queries from all sources are adequately answered, quickly and efficiently in accordance with internal guidelines.
• Carrying out Land Registry searches and cross-referencing of data.
• Checking Lease/TP1 documents for interest rates.
• Production of letters in line with internal procedures.
• Agree and monitor payment plans.
• Take credit/debit card payments over the telephone.
• Managing incoming and outgoing post.
• Accurate scanning and filing of letters/court documents.

Skills and Experience

• Previous Credit Control or Customer Service experience essential.
• Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and clients with a resolution focused mentality whilst also being creative in your approach.
• Able to work with autonomy and as part of a wider team.
• Efficient in maintaining administration and record keeping electronically.
• Ability to work under pressure deadlines, able to prioritise and manage time effectively.
• Excellent IT skills, social-media awareness and up to date with new technology.

The Benefits

Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity and Inclusion

We're committed to promoting diversity at Innovus and recruit on merit. We will consider applications from job share applicants.

Innovus is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If you have a disability, please let us know what adjustments you may need to the recruitment process to perform your best.

Ready to apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

Please note, due to our sector all roles are subject to an Enhanced DBS.

If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.

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Job Types: Full-time, Permanent

Pay: Up to £24,000.00 per year

Benefits:

• Company pension
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: 2134

Keywords : Worcester jobs

Closed Date : 2025-02-19