Job Description:

Job information Veterinary Admin Client Care Assistant from the Company Medivet Group Ltd, this latest Veterinary Admin Client Care Assistant job vacancy is located in the city Melbourn located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Veterinary field have been opened and published up to the specified time.

Job Responsibility:

Remuneration

National Living Wage

The Opportunity

We are seeking a full time Client Care Assistant to join our compassionate and experienced team of vets and nurses based in Melbourn, Royston. Our friendly team is dedicated to providing high quality veterinary care with an extensive range of state of the art laboratory and diagnostic equipment, including x-ray and hospitalisation facilities at the practice.

This role is a 3 month fixed term contract, Monday to Friday for 35 to 40 hours a week. This position does not require weekends. This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants.

This role will be National Living Wage if you're aged 21 or over. National Minimum Wage if you're aged under 21.

Our clients trust us to care for their pets as if they were members of our own family, which is why we offer a wide range of services and facilities to provide exceptional care. As a Client Care Assistant, you'll use your excellent customer service skills to welcome and assist clients before, during and after every visit. Although you don't need to have hands-on experience working with pets, a love of animals and their welfare is essential.

From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you'll enjoy a busy and varied front-of-house role. You'll also take ownership of ensuring the reception and waiting areas always look their best.

Previous experience as an administrator, receptionist or secretary within a healthcare or veterinary practice an advantage.

Key Benefits

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 31 days' annual leave (including Bank Holidays) rising to 36 with length of service.
• An additional ‘Day for You', a paid day's leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That's the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have. In this role you will:

• Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
• Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
• Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
• Ensure appointment slots are available for clients to book online.
• Carry out reception duties, greeting clients on arrival, and updating records.
• Process any repeat prescription order requests.
• Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
• Ensure online practice information is up to date, with accurate opening hours and current colleagues.

Your Skills and Experience

• Excellent client facing and reception skills.
• Experience of working as part of a team and building positive working relationships.
• Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
• Able to prioritise a range of tasks and own workload.
• Good numeracy skills, with the ability to manage payments and cash up.
• Experience in using online appointment booking systems.
• Administration skills and experience
• Trustworthy and responsible

Desirable:

• Previous veterinary receptionist experience.
• Social media/website content management.

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain. We're proud to support a large, connected and growing community of colleagues who provide exceptional care that's always there. That's more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team. This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.

Job Reference: FR05398

Keywords : Melbourn jobs

Closed Date : 2024-12-04