Complaints and Information Compliance Assistant

Job information Complaints and Information Compliance Assistant from the Company Luton Borough Council, this latest Complaints and Information Compliance Assistant job vacancy is located in the city Luton. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Description :

Job Number LBC03075 Contract Type Permanent Posting End Date 9 July Job Area Administrative and Clerical

About the job

Salary: £23,893 - £24,702 a yearHours per week: 37Contract type: Permanent

We have an interesting opportunity available within our Business Intelligence unit where you will be supporting the management of casework received by the council. This includes supporting users of the casework system, inputting cases, speaking with customers and assisting with subject access requests and freedom of information requests.

This role will also include assisting with the collection, monitoring, analysis and presentation of performance information, with key emphasis on accuracy and completeness of information and meeting service needs. You will be working to assist others in the interrogation of performance data to establish methods of improving service performance.

Please note this role does not attract sponsorship.

Previous applicants need not apply

About you

We are looking for someone who is able to manage large amounts of data to process subject access requests, including the use of redaction tools.

You'll have the opportunity to develop on your existing skills by being able to work to competing deadlines and strict targets, within established procedures.

We do ask that you have GCSEs or equivalent experience as well as some knowledge of data protection.

Applicants for this role will need to be able to maintain accurate records with thorough attention to details.

This is a public facing role so you'll need to show off your fluency in speaking and writing English.

About us

Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Benefits

We offer a range of excellent staff benefits which include:

• From 25 to 32 days' annual leave: linked to length of service and grade
• Buying annual leave scheme: buy up to 20 days additional annual leave
• Career Pathways: step up in your career or move into a specialist area
• Pension scheme: with generous employer contributions of up to 20.2 per cent (at July ) and 3x salary death in service grant
• Generous relocation package: up to £8,000 (subject to eligibility)
• Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
• Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
• Training and support: unlimited access to development courses, mentoring and support and clear career pathways
• Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
• Arriva Travel Club: great value savings on local bus travel

How to apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application: How to apply