Job Description:

Job information Outpatient Reception Team Leader from the Company Whittington Hospital NHS Trust, this latest Outpatient Reception Team Leader job vacancy is located in the city London N located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Outpatient field have been opened and published up to the specified time.

Job Responsibility:

Main Duties The post holder will supervise the team proactively to deliver the following: Welcoming patients, visitors and staff are giving directions and generally offering help and assistance. Consistently polite, courteous, and friendly manner when dealing with patients, visitors and staff who may be anxious or worried. Be responsible for answering the telephone and for ensuring that messages are passed or actioned accordingly. To ensure that all communications are dealt with confidentiality and discreetly and that a sensitive approach is used. Respect patient and staff confidentiality Providing support and advice to patients and staff as appropriate Liaising as necessary with Consultants, Patient Pathway Coordinator Teams, health records, GPs as well as a range of other health professionals and departments within the hospital (for example, the wards, other specialities, health records, IM&T) ensure that the department interfaces efficiently with them. Deal promptly and in a professional manner with telephone enquiries, taking the necessary action required to assist the caller. To monitor staff performance against agreed standards, identify training needs and performance issues, acting and escalating as appropriate to line manager. To collate and monitor leave of all staff authorising over time/flexi leave as and when required ensuring that minimum safe staff numbers are maintained. To monitor and distribute the workload within the team, ensuring cover arrangements are in place where necessary. To participate in the recruitment and selection process for new staff To be responsible for the local induction and training of all permanent and temporary staff, ensuring that all policies and procedures are followed. To ensure that the Trusts policies and procedures are followed within the department. To ensure that all staff have annual appraisals and to develop staff Personal Development Plans and Objectives and attend all Trust mandatory training courses. To supervise, support and organise the day to day running of the service, identifying resources needed, distributing the workload, and ensuring staffing levels are adequate to meet demand and priorities. To ensure effective communication takes place with other departments as well as with senior management. To provide motivation and leadership to the team. To ensure all staff are compliant with and work following the agreed standard operating procedures.To ensuring that appropriate performance metrics and other information is available. To advise other departments and team leaders in other areas of any issues within the department that could affect the running of their services

Keywords : London jobs

Closed Date : 2025-04-02