Job Description:

Job information Apprenticeship Apprenticeship Senior Receptionist/Administrator from the Company PMA, this latest Apprenticeship Apprenticeship Senior Receptionist/Administrator job vacancy is located in the city Sutton located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Apprenticeship field have been opened and published up to the specified time.

Job Responsibility:

The Royal Marsden NHS Foundation Trust

Annual wage

£22,816 a year

Working week

Monday to Friday There will be a requirement to work shift patterns between the operating hours of 08:00 - 20:00

Total hours per week: 37.5 hours a week

Expected duration

20 Months

Job Role:

The Senior Administration Officer is a member of the Outpatient/RDAC Administrative Team, covering the clinics, preparation and reception areas. The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with Cancer Care embedded with PMA Ltd.

What will the apprentice be doing?

The Senior Administration Officer is a member of the Outpatient/RDAC Administrative Team, covering the clinics, preparation and reception areas. They will adopt a professional and caring attitude with a polite and courteous manner in all aspects of communication. A uniform will be worn at all times.

The post holder will support both the Administration Manager and the Deputy Manager whilst providing a supervisory role to the OPD/RDAC Administration Officers.

• To develop and maintain positive working relationships with all members of the multi-disciplinary team.
• To ensure that the reception desks within the Outpatient and RDAC Departments are adequately covered at all times and telephone calls are handled in a professional manner. To be responsible for ensuring that on arrival patients are booked for blood test as directed by the nurses/medical team.
• To check that the patient's arrival and departure times are entered accurately on the Digital Health Record (DHR)
• To ensure that all patient appointments are booked accurately and to liaise with clinics regarding overbookings to minimise patient waiting times.
• To work within clinics assisting nurses and doctors to ensure the smooth running of the clinic. To ensure all clinic documentation and results are ready for the clinic.
• To re-organise appointments at the request of patients or medical staff and to inform patients where necessary.
• To book appointments for clinics within the Royal Marsden Foundation Trust and any other outside hospitals when requested.
• To provide a scanning system for all documents of importance at the end of each clinic and to ensure they are accurately recorded.
• Deal with departmental correspondence in an efficient, timely and appropriate manner. To take appropriate messages, recording details accurately.
• To report any IT problems and to request their support in overcoming any difficulties. To report any problems that may occur with any office equipment under the direction of the OPD/RDAC Administration Manager.
• To ensure all documentation is prepared for clinics together with all relevant test results.
• To ensure that staff are available to prepare and attend the Urology clinic held at the Croydon University Hospital (Sutton Branch only).
• To ensure that clinic schedules are adhered to, utilising consultants' and patients' time efficiently throughout the clinics.
• To act promptly when requests are received and make adjustments accordingly.
• To liaise with the Administration Manager on clinic template changes.
• To be responsible for ensuring that all patient details are checked on the patient's arrival and updated on the system i.e. ethnic, GP, demographic
• To direct/escort patients to appropriate clinical areas when required.
• To assist nurses and other members of the multi-disciplinary team with administrative duties as necessary.
• To lead the Administration Team in the strict compliance of the DNA Policy and to ensure that clinic outcomes are undertaken daily to comply with Quality Assurance.
• To undertake an annual appraisal with the Administration Manager to determine a personal development plan.
• To be pro-active and to use initiative throughout the day to carry out any other additional tasks.
• To perform any other duties commensurate with the duties and grade of the post as requested.
• Attend and actively participate in staff meetings, recording and typing the minutes.

FULL Job Description available on request

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with Cancer Care embedded with PMA Ltd. This will include Functional Skills in English and maths if required.

Training from the employer:

In house training on NHS systems and visual/audio learning.Internal Mandatory trainingOpportunity to observe other departments

What is the expected career progression after this apprenticeship?

• Working within the Healthcare sector
• Progression with qualifications

Apprenticeship level

AdvancedLevel 3 (A level)

Things to consider

Core Behaviours for Outpatient Administrative staff.

• Act with honesty and integrity at all times. Demonstrate respect for others and value diversity. Make an active contribution to developing the service. Learn from and share experience and knowledge. Keep others informed of issues of importance and relevance. Consciously review mistakes and successes to improve performance. Act as ambassadors for their directorate and Trust. Be aware of the impact of their behaviour on others. Be discreet and aware of issues requiring confidentiality.

Desired skills and personal qualities

• Team working
• Non judgemental
• Patience

Qualifications

• GCSE or equivalent English (Grade Grade 4/C or above) desirable
• GCSE or equivalent Maths (Grade Grade 4/C or above) desirable

PMA reserve the right to close this job advert at any time.

Job Type: Apprenticeship

Pay: £22,816.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Language:

• English (required)

Work Location: In person

Reference ID: VAC1000263081

Keywords : Sutton jobs

Closed Date : 2024-12-06