Job Description:

Job information Apprenticeship Business Administrator from the Company PMA, this latest Apprenticeship Business Administrator job vacancy is located in the city Sutton located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Healthcare field have been opened and published up to the specified time.

Job Responsibility:

The Royal Marsden NHS Foundation Trust

Annual wage

£22,383 a year

Working week

Monday to Friday There will be a requirement to work shift patterns between the operating hours of 08:00 - 20:00

Total hours per week: 37.5 hours a week

Expected duration

20 Months

Job Role:

The Administrator will undertake in a range of clerical, administration and reception duties within the Outpatient department in a sensitive and polite, provide a comprehensive & efficient clerical service. The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with Cancer Care embedded with PMA Ltd.

These responsibilities will be carried out under the guidance of the shift co-ordinator.

• To provide a reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times.
• To answer all telephone calls from patients and professional staff in a helpful and friendly manner and to ensure all calls not pertaining to the outpatients department are dealt with politely and efficiently and re-routed where appropriate.
• To maintain a helpful and efficient approach whilst assisting patients to book their outpatients appointments as per Outpatients Booking Policy.
• Liaising with clinical staff when clinics are fully booked in order to provide an overbooking service to all patients in all clinics.
• To arrive all patients for clinics and check personal details are correct.
• At the end of both morning and afternoon clinics ensure that all outstanding patients on clinic lists are cleared, either arriving/checking out or cancelling/changing appointments or show as DNA.
• To prepare and attend the Royal Marsden Outreach Urology Clinic held in Croydon University Hospital, Croydon. To arrange any investigations and appointments for patients receiving follow-up care at RMH.
• To take responsibility in booking appointments through the Connect system for clinics within the Royal Marsden NHS Foundation Trust and any other outside hospital when requested.
• Rearrange appointments at the request of patients or medical staff and to inform patients verbally or by letter.
• To assist patients who present in person at the reception desk with outpatient queries, making any necessary arrangements requested, changing patients registration details.
• Be responsible for monitoring any delays in patient waiting times by keeping patients informed using electronic notice board and a tannoy system, also to ensure relevant and up to date information is displayed in reception areas and ensure the area is kept tidy.

FULL Job Description available on request

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with Cancer Care embedded with PMA Ltd. This will include Functional Skills in English and maths if required.

Training from the employer:

In house training on NHS systems and visual/audio learning.Internal Mandatory trainingOpportunity to observe other departments

What is the expected career progression after this apprenticeship?

• Working within the Healthcare sector
• Progression with qualifications

Apprenticeship level

AdvancedLevel 3 (A level)

Things to consider

Core Behaviours for Outpatient Administrative staff.

• Act with honesty and integrity at all times. • Demonstrate respect for others and value diversity. • Make an active contribution to developing the service. • Learn from and share experience and knowledge. • Keep others informed of issues of importance and relevance. • Consciously review mistakes and successes to improve performance. • Act as ambassadors for their directorate and Trust. • Be aware of the impact of their behaviour on others. • Be discreet and aware of issues requiring confidentiality.

Desired skills and personal qualities

• Team working
• Non judgemental
• Patience

Qualifications

• GCSE or equivalent English (Grade Grade 4/C or above) desirable
• GCSE or equivalent Maths (Grade Grade 4/C or above) desirable

PMA reserve the right to close this job advert at any time.

Job Type: Apprenticeship

Pay: £22,383.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Language:

• English (required)

Work Location: In person

Reference ID: VAC1000263061

Keywords : Sutton jobs
Closed Date : 2025-12-26