Job Description:

Job information Customer Success Program Manager from the Company Sage, this latest Customer Success Program Manager job vacancy is located in the city Newcastle upon Tyne located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Responsibility:

Job Description As the Customer Success Consultant, Design and Analytics for the Global Centre of Excellence, you are pioneering a new way for our Customer Success teams around the world to interact with customers throughout their lifecycle. You will analyze then build and own the creation of key programs that will drive customer value, retention, and growth. You have prior experience working with customers and care deeply about unlocking their potential through the combination of data and human-centered strategies. Key Responsibilities

Serve as a Management Consultant across all global Customer Success teams to understand the steady-state, diagnose the gaps that need to be addressed, and propose effective solutions

Transform retention programs globally to align with Global Blueprint for Customer Success

Engage directly with account managers and customers to surface anecdotes, data, and trends to drive a clearer understanding of opportunities to improve the customer lifecycle

Drive cross-functional collaboration with Commercial and Product teams, ensuring that product advocacy efforts are aligned with improved customer outcomes

Partner with Marketing to develop and deploy digital CS motion where applicable

Measure success and failure of each strategy deployed, frequently communicating outcomes to all key stakeholders

Develop assets for CS training and education in partnership with CS Ops, including: playbooks, templates, and checklists

Use data and building analytics to identify and interpret trends, suggesting solutions or recommendation.

Qualifications

5+ years experience in a Customer Success Program role

Ability to approach a problem, break it down into logical components, and solve through quantitative and qualitative thinking

Execution capabilities as it relates to managing time, multiple projects, and risk profiles effectively

Process-oriented with comfort using systems to track and report on customer activities

Establish trust-based relationships with Customer Success teams to encourage adoption of your programs

Desire to improve the quality of a customer's experience

What it's like to work at Sage: Careers homepage - https://www.sage.com/en-us/company/careers/ Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm LinkedIn page - https://www.linkedin.com/company/sage-software #Li-SH1

Keywords : Newcastle upon Tyne jobs

Closed Date : 2025-03-09