Job Description:

Job information Helpdesk Administrator (Facilities Management) from the Company Graham Group, this latest Helpdesk Administrator (Facilities Management) job vacancy is located in the city Bristol BS located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Responsibility:

About The Role

At GRAHAM, we're not just one of the UK's leading Total FM providers - we're also a trusted University partner, committed to enhancing the student experience for the next generation of leaders, thinkers and entrepreneurs. Your varied, and valued, contribution will help us create a hassle free environment for our clients and Engineers on their individual contracts.Energised by continued growth, and boasting an annual turnover in excess of £800m per annum, we're committed to investing in our people and creating the conditions for them to excel. If you are an experienced Helpdesk Operator with an appetite to succeed, we want you to join our teamLocation: BristolWorking Hours: 40 hours, Monday to FridayContract type: Full Time/PermThe Service Administrator will be responsible for:

• Planning and logging calls / jobs on the Company Control Hub database utilising service software CAFM systems (IFS and Total Mobile). Calls / jobs may be received by telephone, email or in person.
• Allocating works orders to directly employed maintenance team and / or supply chain.
• Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and completion - produce reports.
• Uploading and amending asset information as held in the Control Hub database
• Raising and issue of purchase orders.
• Operating paper based systems as necessary to compliment the operating software including back-up systems.
• General administration duties as and when required.
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures.

Please note that Applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will only be used as part of the shortlisting process in the event there are a large number of Applicants. We are committed to developing a diverse and inclusive workforce and particularly welcome applications from females and individuals from a minority ethnic background who are currently under represented in our industry.

About You

Essential Criteria

1. Demonstrate a minimum of 2 years previous relevant experience in a similar service role

2. Previous experience in a busy office environment

3. Experience in scheduling/coordinating engineer's workloads through CAFM systems

4. Competent IT skills to include Microsoft Outlook and Excel

5.Strong communication and interpersonal skills

Desirable Criteria

1. Experience in CAFM software systems.

2. Previous experience in facilities management industry. A disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request. Access NI Privacy Notice can be viewed at: AccessNI Privacy Notice | Department of Justice (justice-ni.gov.uk)

About Us

GRAHAM FM is a subsidiary of the GRAHAM Group. At GRAHAM FM, we're not just one of the UK's leading Total FM providers - we're also a trusted partner, committed to enhancing the experience and making the lives of our clients' easier.

Energised by continued growth, and boasting an annual turnover in excess of £948m per annum, we're committed to investing in our people and creating the conditions for them to excel.

We deliver fully integrated facilities management services across the UK and Ireland. The core disciplines we offer are:

• Building Fabric and Mechanical & Electrical (M&E) Maintenance Services
• Projects and Minor Works
• Compliance Services
• Fire and Security Services
• Energy Services
• Traffic Management

Keywords : Bristol jobs
Closed Date : 2025-08-01