Aftersales Team Member

Job information Aftersales Team Member from the Company Neighbourhood Coffee Company Ltd, this latest Aftersales Team Member job vacancy is located in the city Hybrid work in Liverpool L. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Job Description :

Aftersales Team Member

Company Values

1. Quality

We aim for excellence in all we do.

2. Others

We want everyone to succeed, people matter.

3. Integrity

We aim to do the right thing.

4. Passion

We love what we do and want to share it.

5. Thirsty

We love learning, improving, and growing.

6. Fun

We love having fun.

Role Profile

This role looks after and supports our top partners with their coffee service, growth ideas and any simple machinery maintenance.

Reports to

Head of Sales

Salary

£26,000 per annum.

Responsibilities

Aim to achieve Company Targets

? Understand how to meet your targets in a profitable manner

Meet your performance objectives

? Perform your role and any other duties willingly and with good nature as requested by your Manager

Be a Neighbourhood Coffee Ambassador

? Ensure you follow the company dress code and keep clean and smart all day

Adhere to Company Team Member Handbook

? Proactively read the handbook, refer for guidance in daily work activities and make sure you comply with all policies and processes

Adhere to all security protocols

? Report suspicious or observed misconduct

? Manage financial activities securely

? Handle stock in a secure manner at all times

? Apply GDPR processes

? Keep Company premises & Equipment secure

Act with integrity & respect in all communication

? Communicate clearly, in a timely manner with Customers, team members, Management and third parties

Respect the Neighbourhood Coffee brand in all activities

? Proactively build positive, long-term professional relationships with Customers through good communication

? Meet health and safety and food hygiene standards

Role

Responsibilities

Duties

Relationship management

? Manage existing relationships with wholesale customers in the local Merseyside area and beyond.

? Developing sales in roasted coffee, machinery, and training through customers

? Updating and maintaining our CRM tool.

? Contributing ideas to teams to help grow our partners businesses.

? Working with the production and finance teams to ensure a smooth on-boarding process for new partners and helping troubleshoot issues with teams to continue high levels of service.

? Keeping on top of coffee market trends, local competition activity and attending trade shows where applicable.

? Delivering coffee orders for select few VIP customers. You will need a clean driver’s licence.

Training and QC

? Delivering basic barista training to staff teams, managing basic QC issues at partners businesses.

What’s in it for you?

You’ll be based out of our roastery in Liverpool. Work from home flexibility is supported but the office will be your base. The hours of work are 9am – 5.30pm and the salary is £26,000 per annum looking to start 01/10.

As part of the Neighbourhood team, we really mean it when we say that you have the opportunity to own your role and make it, you and us a success – we haven’t got time for micro-management, which is why we need a special sort of person. But you’ll also be becoming part of something special! We work hard, but we genuinely care about the people we work with, about our customers, about our suppliers, and about getting things right.

We want to become one of the UK’s best-known and best-loved coffee brands, and you can be an important part of that journey. On a more practical note, though, we do look after our team as well.

· 23 days holiday, increasing annually up to 27 days, in addition to bank holidays (our office is closed between Christmas and New Year).

· Statutory pension contribution through Nest.

· Flexible working to meet the needs of the role.

· All the free coffee you can drink!

Our mission is to welcome everyone and create and inclusive team of awesome people. We celebrate difference and encourage everyone to join us, and be themselves at work. The more inclusive we are, the stronger our team will be – that is the principle that underpins our recruitment process. If there is anything we can do to help make the application process easier for you, please let us know.

What to do now

Okay! You’ve made it this far, and you’re still in. That’s a good sign! Now we want to hear from you – if your gut is telling you that this job is the one for you, reach out and tell us why.

· Send us your CV and any supporting documents that you think will help us understand how awesome you are.

· Tell us why you want to work with us at Neighbourhood.

Remember that we don’t have a massive HR department waiting to scrutinise what you send. Chris, Ed and Mark will look over your CV and want to see the real you, not whatever ChatGPT can churn out. We want recruitment to be fun and positive for us as well as you, so feel free to be creative!

If you’ve got any questions or want to chat about working at Neighbourhood, feel free to drop us an email us at careers@neighbourhoodcoffee.co.uk .

Job Type: Permanent

Pay: £26,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• On-site parking
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Liverpool, L5 9YN

Expected start date: 01/10