Job Description:

Job information Macmillan Cancer Support Worker from the Company King's College Hospital NHS Foundation Trust, this latest Macmillan Cancer Support Worker job vacancy is located in the city London SE located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Healthcare field have been opened and published up to the specified time.

Job Responsibility:

The overarching aim of the Macmillan support worker role is to assist in improving cancer patient experience. This will be achieved through supporting personalised care and ensuring patient needs can be met, from diagnosis, throughout the cancer pathway, allowing them to live life as fully as possible. They will work in a central team, based in a call centre on Coldharbour Lane, Brixton, virtually supporting our Clinical Nurses Specialists (CNS)s with non-complex calls and needs, allowing the CNS' to focus their expertise on managing more complex clinical care. The Band 4 Macmillan Cancer Support Worker demonstrates a level of skill and understanding which enables them to undertake specific tasks delegated by the team lead and in accordance with relevant procedures, guidelines and policies. They will undertake both routine and specially identified tasks for which they have been trained and assessed as competent. Co-ordinate care by providing a single point of access, including rapid re-entry into the system for those patients identified as having urgent or specialist needs A key aspect of the role involves daily and direct communication with patients, relatives, carers, and other health and social care professionals by telephone. The information and nature of the communication required is sensitive due to the nature of healthcare. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity, excellent listening and responding skills. Co-ordinate care by providing a single point of access, including rapid re-entry into the system for patients identified as having urgent or specialist needs The role requires use of judgement in responding to the needs of individuals. The level of judgement required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the CNS where appropriate, using the agreed triage tools. Co-ordinate education and support for people with non-complex care needs To co-ordinate access to the right information and education resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Develop a partnership approach to working in order to empower the patient and carers. King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. Observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations. We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued. At King's we are a kind, respectful team: Kind. We show compassion and understanding and bring a positive attitude to our work Respectful. We promote equality, are inclusive and honest, speaking up when needed Team. We support each other, communicate openly, and are reassuringly professional To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication. Keywords : London jobs
Closed Date : 2025-08-03