Job Description:

Job information SENIOR COMPLAINTS OFFICER from the Company Cardiff Council, this latest SENIOR COMPLAINTS OFFICER job vacancy is located in the city Cardiff located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this SENIOR field have been opened and published up to the specified time.

Job Responsibility:

About The Service

Cardiff Council is looking to recruit a highly motivated individual to line manage the Complaints and Communication Team, Quality and Appeals section within Housing Communities.

About the job

You will be responsible for the day-to-day management of a small team ensuring high quality responses to all complaints and enquiries from Councillors, Members of the Senedd and Members of Parliament ensuring these are dealt with in a timely manner.

You should have a desire to work in a fast-paced team environment and work collaboratively with colleagues.

What We Are Looking For From You

Full training will be provided and will give successful applicants a wide range of useful skills and experience. You will gain experience of dealing with customer enquiries by telephone and in writing. You will also be trained to use various IT systems.

There are no formal qualifications required however experience of working in a complaint's environment is essential, additionally experience of dealing with Complaints and Enquires for all housing matters.

The successful applicants will have good communication skills and the ability to adapt and learn quickly. A positive and customer focused attitude is essential as is the ability to work to targets and deadlines.

Additional information

For an informal discussion, after reading the job description, please contact Suzanne Ventrice by email sventrice@cardiff.gov.uk.

This post is subject to Disclosure and Barring Service Enhanced checks.

This vacancy is suitable for post share.

This post is temporary until 31st March 2025.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Suzanne Ventrice.

We welcome applications in both Welsh and English. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

Important information you need read in order to complete your application:-

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:-

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice

Job Reference: PEO04074

Keywords : Cardiff jobs

Closed Date : 2024-12-15