Job Description:

Job information Control Centre Logistics Dispatcher/Planner from the Company Westbourne Motors Ltd, this latest Control Centre Logistics Dispatcher/Planner job vacancy is located in the city Haywards Heath located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Control field have been opened and published up to the specified time.

Job Responsibility:

Our people are enthusiastic, friendly and great at what they do. We're always looking for people like them and when we find them, we give them the opportunity to grow with us - both as professionals and individuals. Together we work to provide great services to our customers. So, if you're looking for a role in a company where your passion for customer service can come to life, a career with Westbourne Motors might be the right one for you.

What You Will Do:

Recognising that customers' demands are forever changing, we are looking for analytical individuals that are prepared to go ‘above and beyond' to solve our customer's problems in their hour of need.

You will have excellent planning and memory skills as the control room sees a high volume of calls, so the ability to prioritise and organise is key.

The job involves accepting details of new breakdowns from our customers digitally, selecting the best resource to send and then keeping contact with the stranded motorist during the progress of the breakdown. This customer service position provides the vital link between our motoring organisation customers, our roadside staff and the customer. It will be your job to update the computer records in detail and provide quotes for repair work as well as take payments.

About The Job:

The control centre in Hickstead, West Sussex is the heart of Westbourne Motors. Here we receive up to 800 breakdowns a day from household names like AA, RAC and Green Flag, together with calls from car dealerships, independent garages and private customers.

Once the details of the call are taken, they are entered onto a computer database and then allocated to the most suitable roadside operative. The call centre liaise with our own roadside staff, motoring organisations and the customer to constantly monitor service levels and inform all parties of job progress.

This Logistics/Planner role is a shift working role, likely to be a 4on4off pattern with 0900-2100 shifts.

About You:

If you have the following skillset, please get in touch!

• Excellent communication skills - clear, articulate and effective verbal and written communication, with the ability to listen actively and respond empathetically to our customers and roadside colleagues.
• Problem-solving abilities - to understand and resolve complex customer issues, with the ability to think quickly and provide solutions under pressure.
• Customer Service - commitment to providing a high level of customer service. Being patient, empathetic and able to handle distressed customers.
• Able to remain calm and professional during challenging interactions.
• High attention to detail - being able to accurately record information and date whilst following procedures and protocols.
• Strong computer skills.
• Flexible and adaptable to changing priorities and working in a team environment to achieve best results.
• An understanding of the automotive roadside rescue and recovery industry would be advantageous, although full training would be given.
• Previous call-centre or relevant experience is desirable.

Who We Are:

Westbourne Motors are a well-established and successful family owned business. We are also one of the largest independent roadside breakdown specialists in Southern England. We have a passion for customer service and achieve this with great people and the latest equipment.

What We Do:

We specialise in vehicle recovery for major failure or accident, roadside repairs, mobile tyre services, mobile fuel decontamination, workshop repairs after breakdown through our own network and onward travel.

What You'll Love

• A good salary with plenty of opportunity for overtime if required
• Company pension scheme
• Generous holiday allowance
• Company uniform
• Recommend a friend scheme £300
• Training provided
• Loyalty service scheme

Due to the rural location of our head office, own transport is essential.

Job Type: Full-time

Pay: £29,169.50-£33,729.50 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• 12 hour shift
• Day shift
• Night shift
• Overtime

Work Location: In person

Reference ID: Control Room Dispatcher/Planner JULY 2024

Keywords : Haywards Heath jobs

Closed Date : 2025-02-21