Job Description:

Job information Telco/Unified Comms Support Administrator from the Company Fluidone, this latest Telco/Unified Comms Support Administrator job vacancy is located in the city Hybrid work in Sheffield located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Telco field have been opened and published up to the specified time.

Job Responsibility:

Company Overview

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £68m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for April 2022. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 310 staff and was ranked as outstanding in the Sunday Times Best Companies to work for awards 2021 and in the top 50 Technology companies to work for in the UK.

FluidOne supports the needs of 1,350 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Focusing on mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Roy Hastings and CRO Brendan Lynch, the management team is backed by Livingbridge to support their ambitious long-term strategy.

Role Overview:

The Telco/Unified Comms Support Administrator will play a key role in organising and offering administrative support to the sales team pre and post order where connectivity or Unified Comms orders are placed.

The primary duty will be to liaise with Account Managers, customers, Fluid One Sales Support and order gateway during this process to help ensure transactions move smoothly.

You will be confident in managing relationships in order to get things done and thrive under pressure. You will have excellent organisational skills, attention to detail and an unfaltering presence against objections.

Main Duties:

· Ensuring accuracy and timely completion of the Connectivity and Unified Comms sales order process

· Ensure the sales team achieve their deadlines in an accurate and efficient manner

· Administrative tasks

· Provide essential pre and post business administration support to the sales team and Solutions Specialist

· Update and maintain CRM records to a high standard

· Act as the point of contact for clients resolving administrative queries

· Process orders

· Provide quotes using DASH when required

· General Sales Support duties such as order processing, invoicing, liaising with suppliers.

· Assist the sales team with in life requests for additional UC licences

· Assist with escalations if/when required

Experience/Qualifications:

· Attention to detail and a proactive approach is crucial to this role

· Must be a keen collaborator and build key relationships

· Excellent communication skills, both written and verbal are essential

· The ability to effectively multitask

· Exceptional organisational skills are key the success of this role

· Knowledge of Microsoft office package is a must

Job Type: Full-time

Pay: £24,000.00-£30,000.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Sheffield

Keywords : Sheffield jobs

Closed Date : 2025-02-21