Job Description:

Job information Rechargeable Debt Advisor from the Company SSE, this latest Rechargeable Debt Advisor job vacancy is located in the city Hybrid work in Portsmouth PO located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Rechargeable field have been opened and published up to the specified time.

Job Responsibility:

About the Role

Base Location: Portsmouth

Salary:£26,609 - £30,472 and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available - hybrid working (3 days in the office, 2 from home)

We have an opportunity for an experienced customer service advisor to join our Cable Damage Rechargeable Debt department.

This team plays a key role in recovering debt from third party damages to our network, specifically to each of our 4 regions covering central southern England.

This is a busy role therefore it is important that you have the ability to prioritise and coordinate tasks to meet deadlines in a busy, but also exciting environment.

The role will be varied from answering customer disputes to following the administrative tasks to recoup debt. You will find solutions to customer and operational problems whilst adhering to industry processes and regulations.

It can be complex, and we are looking for someone who is resilient with the ability to stay calm even when working under pressure. Someone who can adapt to a fast moving and ever evolving team with enthusiasm and a positive approach.

Roles & responsibilities will include, but are not limited to:

• Supporting customers with dispute resolution and settle negotiations up to the value of £50,000.

• Calculating invoice costs alongside other administrative duties following strict regulatory processes.

• Collating evidence to substantiate litigation claims alongside reviewing and preparing Legal Documents for claims to be litigated.

• Supporting the executive complaints team with resolving high level complaints and support with new projects and initiate new ideas to improve income and settlements.

• Stakeholder engagement with councils around unmetered works.

What do I need?

• Excellent customer service skills

• Exceptional interpersonal skills across all levels of our business and a passion for providing help and support to their colleagues

• Excellent communication skills both written and verbal and also proficient Microsoft Office 365 skills

• Ability to work under pressure and as part of a team in a regulated environment

• Knowledge of Networks would be beneficial but training provided

During times of bad weather, you will be required to give support through your storm role, this may mean working outside of your normal hours and potentially location.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site. As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact kim.annink@sse.com / 01738 344051

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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Keywords : Portsmouth jobs

Closed Date : 2024-12-08