Job Description:

Job information Call Centre Operator / Parts Advisor (Manchester) from the Company Stellantis &You, this latest Call Centre Operator / Parts Advisor (Manchester) job vacancy is located in the city Manchester M located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Call field have been opened and published up to the specified time.

Job Responsibility:

This role is based at our North West Parts hub: Unit B Hibernia Way, Trafford Park, Stretford, Manchester M32 0ZD

Stellantis &You is part of Stellantis, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.

This is a great opportunity for you to become a key member of our Distrigo Parts team

In this role you will

• Meet all order deadlines, as directed by Line Manager
• Working Collaboratively with the other departments of the hub, ensuring the customers needs are met
• Become an expert in our OE & Aftermarket products offerings to our customers.
• Good communication skills and telephone manner with the ability to sell and upsell products
• Ensure accuracy of invoicing and estimating.
• Build relationships with customers aiming to win sales, improve margins and have a excellent customer service
• Ensure all call are handled in a timely manner.
• Participate in promotions and campaigns
• Utilise relevant business data to understand the opportunities across all customer types and products.
• Be aware of current business processes and suggest improvements to increase efficiency and service.
• Support the development and implementation of strategies to improve profitability and efficiency.
• Provide technical & logistical assistance as well as handling all customer requests

The benefits are:

• A Company car scheme - up to two vehicles
• Up to 7 % Employer Pension Contribution
• Annual holiday - 22 days increasing to 26 with continued service, plus bank holidays*
• Shopping discounts - through our Rewards App
• Basic Salary - Negotiable

Let's work together

The successful candidate will have previous experience selling vehicle parts Have experience building relationships with independent garages and franchised dealerships Be able to work within a vibrant parts environment and be a proven target beater.

So we're ideally looking for an automotive parts advisor with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network. (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along with computer skills, including experience of operating database packages, email and internet. Working in this critical customer facing role, our Parts Advisors are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it's vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don't like to disappoint!.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Silver Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Job Type: Full-time

Pay: £26,750.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking

Work Location: In person

Keywords : Manchester jobs

Closed Date : 2024-12-08