Job Description:

Job information Hub Manager from the Company Valuation Office Agency, this latest Hub Manager job vacancy is located in the city Hybrid work in Bristol located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Publishing field have been opened and published up to the specified time.

Job Responsibility:

Details

Reference number

406840

Salary

£35,738 A Civil Service Pension with an employer contribution of 28.97% GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

VOA - Operational Managers - Rent Officer Function

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

2

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Bristol, Exeter, Nottingham, Plymouth, St Austell

About the job

Job summary

The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

Job description

Operational Manager - Role Overview

This is a fantastic role for someone who is passionate about inspiring and motivating a team. You'll encourage collaboration and innovation to ensure effective communication, sharing of ideas and continuous improvement.

You'll manage a team of Rent Officers and be accountable for achieving the team's strategic targets and objectives. Our managers play a pivotal role in delivering an excellent service to our customers through their support and guidance. In addition, you will identify, translate, and communicate business goals and requirements into day-to-day activities.

Operational Manager - Key responsibilities

• Managing work allocation across Rent Officer Functions by collaborating with other hub managers to ensure the most efficient use of resource across the Unit to meet business need and achieve operational delivery targets.
• To recognise and deal with management issues within the team, resolving them quickly and effectively, robustly dealing with performance issues - applying the correct HR principles to process and escalating where appropriate.
• To encourage innovation within the team to enable continuous improvement suggestions to be captured, evaluated, shared and implemented.
• Ensuring team members have the knowledge and skills required for their role; for example, by monitoring completion of required training and encouraging access to 5 days' L&D.
• Using Performance Achievement Scheme tools such as objective setting, performance achievement conversations, templates and development plans to identify areas for improvement and development, taking appropriate action to address.
• Promote and monitor staff engagement surveys such as the People Survey and Pulse Survey, demonstrating a commitment to act on feedback to make Rent Officer Functions a great place to work.
• Identifying, managing, and mitigating potential risks, and making recommendations on action to be taken.
• Working effectively with internal stakeholders including Quality Control and Rent Officer Technical Services to promote best practice and drive consistency nationally.

Person specification

We are looking for an individual with strong leadership traits to join us as a conscientious manager within Rent Officer Functions. The successful candidate will hold a clear understanding of managing attendance, and wider HR policies to quickly identify and act upon the needs of the team.

As someone who is naturally self-motivated and flexible, you will be able to switch, at short notice, between the various duties required for the role. You will be able to effectively collaborate with your team, colleagues and stakeholders to develop strong relationships and achieve results.

As hub manager you will have a willingness to seek out and act on feedback, building on existing skills and developing new ones, encouraging and influencing team members to do the same.

Essential Requirements

• Comprehensive and well-rounded leadership skills, able to inspire and motivate the team to deliver its objectives and continuously improve individual and business performance.
• A clear understanding of managing attendance, performance and wider HR policies.
• Coaching skills to empower and support individuals to achieve their potential, improve their performance and provide constructive feedback.
• Be a confident communicator, using appropriate communications methods to deliver clear, concise and sometimes difficult messages to stakeholders at all levels.
• Strong prioritisation, and organisational skills, able to work effectively in a changing business environments delivering successfully to deadlines.
• The ability to persuade and influence stakeholders of all levels, building trusted relationships with peers and direct reports.
• Good horizon scanning skills - the ability to identify and mitigate future problems.
• Have an excellent working knowledge of Microsoft Word, Excel and Outlook.
• A willingness to develop technical knowledge such as an understanding of Rent Officer Functions.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Developing Self and Others

Benefits

Alongside your salary of £35,738, Valuation Office Agency contributes £10,353 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We offer a range of flexible working options, a generous leave allowance that starts at 25 days (increasing by a day for every year of qualifying service up to a maximum of 30 days.) and a Civil Service Pension with an average employer contribution of 28.97%.

• Learning and development tailored to your role.
• An environment with flexible working options.
• Family friendly policies including 26 weeks full pay for maternity, adoption or shared parental leave.
• Employee Assistance Programme offering comprehensive wellbeing support.
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Things you need to know

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

If you can meet our person requirements above, we are keen to hear from you.

To apply for this post, you must complete an online application with the following:

• A CV setting out your Job History - Please refer to any relevant skills and experiences that you have acquired in these roles.
• A Personal Statement (maximum 750 words) please outline your suitability for the role. Please pay particular attention to the ‘Essential Criteria' and ‘Person Specification' outlined in the advert when providing your answer.

Sift - 20th June 2025.

Please note these dates are provisional and may be subject to change.

We will assess you on your:

• CV
• Personal Statement.

Should a large number of applications be received, an initial sift may be conducted on the lead essential criteria via the Personal Statement.

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

Interviews - 7th July 2025.

Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview.

Interviews are currently taking place using Microsoft Teams Video. We will provide more detail if you are shortlisted for interview.

• We will assess you on the Behaviours listed in the job description and Strengths.

At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.

Behaviours

The distinguishing Behaviours (the required skills, knowledge and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.

You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.

You must give evidence of your knowledge, skills and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.

When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did what your thought process was and so on.

Application Hints and Tips

For more information on Success Profiles, tips on how to write a successful application and find out more about what's involved in the application process please visit About the application process , Civil Service Careers (civil-service-careers.gov.uk)

Further Information

On 28th April 2025 it was announced that the Valuation Office would become part of HMRC. The announcement means that our work and anyone who is an employee of the Valuation Office will transfer over to HMRC by the end of March 2026. The terms and conditions you will be employed under will not be affected on transfer to HMRC.

As part of the application process you will be asked to tell us which of the locations available you can work in. You will be able to specify up to 2 options. Please be aware that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only.

Successful candidates must select one of the locations noted in this advert as their base office and will be expected to undertake regular travel to this location under the Agency's hybrid working policy.

We will create separate merit lists for each location and make job offers from those lists. If successful you will be placed onto the list for your chosen locations. If you accept a role in one of the locations, you will automatically be removed from any other merit list.

Any move to VOA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.

The VOA is an office-based organisation that supports flexible working. By default, everyone in the VOA is a hybrid worker with options to work in the office, at home or out and about, depending on the work they're doing that day and where it's best done.

VOA employees only: If you are currently in receipt of DTA as a result of a VOA office closure/restructure and it is agreed for you to take up this role in your current location, you may continue to receive DTA for the remainder of the period you can claim for. Please check with the Vacancy Holder on preferred locations for this role before you apply.

Only certain roles that we advertise are eligible for Certificates of Sponsorship. If you would require a Certificate of Sponsorship for the VOA to undertake this role, we would encourage you to get in touch with resourcingteam@voa.gov.uk before submitting your application.

Pre-employment Checks

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustment

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a reasonable adjustment or a change to be made so that you can make your application, please:

• Click here for more information: Reasonable Adjustments , Civil Service Careers (civil-service-careers.gov.uk)
• Contact voarecruitment.grs@cabinetoffice.gov.uk as soon as possible.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process.

Terms & Conditions

Voluntary terms apply.

Reserve Lists

If we have more successful candidates than available vacancies, we will hold a 3-month reserve list as standard.

During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.

Starting Work

The successful candidates will normally take up duty within one month from notification of successful completion of pre-employment checks.

Applying

All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email voarecruitment.grs@cabinetoffice.gov.uk.

Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.

Please note that late applications will not be accepted.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

New entrants are expected to join on the minimum of the pay band.

Use of AI

You may utilise artificial intelligence (AI) tools and platforms to support you during the application process however, as with any application all information submitted must be factually accurate and all examples provided must be taken directly from your own experience. All presented information will be assessed at interview. Any applications where factual inaccuracy, plagiarism or copying of examples/answers from internet sources is detected will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates.

Concerns/Complaints

The Valuation Office Agency's recruitment processes are underpinned by the Civil Service Commissioner's Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.

If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the Central Recruitment Team at the following address: resourcingteam@voa.gov.uk.

If you are not content with the outcome of your complaint you have the right to complain to the Civil Service Commissioners.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Richard Burrows
• Email : Richard.j.burrows@voa.gov.uk

Recruitment team

• Email : VOARecruitment.grs@cabinetoffice.gov.uk

Keywords : Bristol jobs
Closed Date : 2025-08-18