Job Description:

Job information Professional Correspondence and Incident Management Specialist from the Company Boots, this latest Professional Correspondence and Incident Management Specialist job vacancy is located in the city Nottingham located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Professional field have been opened and published up to the specified time.

Job Responsibility:

Summary

Job Reference: 235478BR

Job Reference: 2 3 5 4 7 8 B R

Nottingham Support Office

Permanent

37.5 Hours

Contract: Permanent

Closing date: Thursday 15th August

Recruitment Partner: Shannon Linton

We have an exciting opportunity in the central Superintendent Pharmacist's Office for a dedicated, experienced pharmacy professional, passionate about person-centred care and high professional standards. You will support the investigation and management of complex professional complaints and patient safety incidents, drafting written responses to patients or external bodies.

About the role

Reporting to the Patient Safety Development Manager, you'll use your expertise and experience as a pharmacy professional to support our incident management and quality improvement agenda that has patient safety and holistic patient-centred care at its heart. You'll play an important role in the day-to-day management of adverse incidents originating from dispensing, pharmacy services, pharmacy diagnostic, testing and vaccination procedures and other adverse professional events reported by Boots UK stores. Key responsibilities include

• Supporting store and area managers to conduct a thorough investigation into the circumstances of an alleged incident including identification and completion of meaningful actions to reduce the risk of similar patient safety events occurring in the future.
• Advising leaders on appropriate communication with patients/external bodies and, for the most complex cases, drafting and issuing responses on behalf of the Company.
• Ensuring that all the parties involved are treated with fairness and compassion, facilitating ongoing trust and confidence in Boots' reputation across our internal and external stakeholders.

Your insights will support the understanding of senior leaders within the business and will contribute to the development of patient safety across all of the Healthcare Business Unit of Boots UK.

What you'll need to have

• be a pharmacist, or pharmacy technician, with a minimum of three years' post-registration experience (at least two years of in-store working) who is able to work independently and as part of a team
• have demonstrable empathy in identifying the perspectives of patients, their families and in-store pharmacy team members involved in an incident and the ability to address their concerns with compassion
• have excellent writing skills, which reflect a meticulous attention to detail and experience with order and quality, so that outputs are of a consistently high standard and suitably tailored for different stakeholders
• demonstrate excellent organisation and planning skills, managing multiple priorities with appropriate pace
• use IT resources (e.g. Outlook, Word, PowerPoint) to create the high-quality outputs required from the role-holder

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Keywords : Nottingham jobs

Closed Date : 2025-03-02