Job Description:

Job information Scholarships and Banner Student Aid Coordinator from the Company Durham University, this latest Scholarships and Banner Student Aid Coordinator job vacancy is located in the city Hybrid work in Durham located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Scholarships field have been opened and published up to the specified time.

Job Responsibility:

Scholarships and Banner Student Aid Coordinator(Job Number:24001341) Student and Academic Services Directorate Grade 5: - £25,742 - £28,759 per annum Open-Ended/Permanent - Full Time Contract Duration: N/A Contracted Hours per Week: 35 Working Arrangements: Hybrid Working Closing Date: 08-Aug-2024, 5:59:00 PM Disclosure and Barring Service Requirement: Not Applicable.

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

The Role and the Department

The Student Immigration and Funding Service (SIFS) works with internal colleagues and external bodies to provide high quality advice and support relating to immigration legislation and financial support for both undergraduate and postgraduate students and applicants.

The Service is part of the Student & Academic Services Directorate (SASD), which provides a professional administrative support service to staff, students and potential students of Durham University.

The Academic Registrar is the head of the department and is responsible to the Vice Provost for its management. The following services fall under the remit of the Student and Academic Support Directorate:

• Widening Access & Participation

• Academic Quality Service

• Recruitment and Admissions

• Student Immigration and Funding Services

• Student Registry

All the services are based at the Palatine Centre in Durham City.

The post holder will be part of the Scholarships Team within Student Immigration & Financial Services, which administers internally and externally funded scholarships for Undergraduate, Postgraduate, Home and International students. In addition, they will support the Scholarships and Banner Student Aid Manager with the operational aspects of Banner Student Aid (BSA).

You must be a flexible team worker able to take responsibility for managing a varied workload to a high standard. A high level of accuracy, sometimes under pressure, is essential. You will be dealing with highly confidential, and potentially sensitive, information and must ensure that it is kept in accordance with the principles of the General Data Protection Regulations (GDPR) and with the strictest confidence.

SASD operates a hybrid working policy which allows a level of flexibility within the working week.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
• The opportunity to take part in staff volunteering activities to make a difference in the local community
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• We offer generous pension schemes.

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criterion has an asterisk* next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria:

Essential Criteria

Qualifications/Experience

1. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.

2. Experience of working in a busy office environment delivering front line administrative services to a high standard.

3. Experience of managing time to meet deadlines and working under pressure without compromising on quality.

4. Experience of providing advice and guidance to a range of customers and colleagues.

Skills/Abilities/Knowledge

5. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.

6. Strong digital competence across a range of digital devices and apps including Microsoft 365 applications and web-page production.

7. Ability to solve problems yourself and as part of a team and resolve issues, plan solutions and make pragmatic decisions.

8. Ability to participate in networks to share and discuss good practice and exchange information.

9. Experience of administering Scholarships within a HE environment.

10. A knowledge of university systems, such as Banner, Banner Student Aid (BSA), and Terminal Four.

Desirable Criteria

1. Experience working in a student-facing role, providing direct advice.

2. Ability to effectively network and exchange advice and information for development purposes.

3. Committed to continuing professional development.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit:

• A CV
• A supporting statement which shows examples of how you meet all of the criteria within the Person Specification

Contact details If you would like to have a chat or ask any questions about the role, please contact Margret Bidnell-Rowe, Acting Scholarships Manager, at m.a.bidnell-rowe@durham.ac.uk who would be happy to speak to you.

Typical Role Requirements

Service Delivery

• Show a commitment to equality, diversity and inclusion and the University's values.

• Ensure that relevant regulatory and professional standards, such as GDPR, are being used within services being delivered by your team.

• Help to develop and implement policies and procedures relating to your service area.

• Respond to queries and provide information/advice, while raising more specialist or complex queries with more experienced team members.

• Use your experience and problem-solving skills to investigate and resolve issues relevant to your role such as i.e. advising students, supervisors and other colleagues of circumstances which may impact the scholarship and/or identify issues to support colleagues using BSA.

• Continually review what is required from colleagues and students to make sure the best possible service is provided.

• Ensure that processes and business systems effectively support the services being delivered by the Scholarships team.

• Monitor and analyse the use of Scholarships Data to ensure efficiency and report your findings to senior colleagues.

• Ensure that data is accurate and provide reports and analysis of patterns and trends to senior colleagues.

• Capture and share information and data that needs to be shared with relevant networks and committees.

• Use digital media such as SharePoint, and Terminal Four to update team members and colleagues, students and external contacts.

• Prepare reports for senior managers.

• Act as the first point of contact for the University scholarships for which you are responsible, building up a thorough understanding of the schemes to ensure that you are able to advise on eligibility criteria, the application method and which scholarships are most appropriate for their situation, maintaining databases and delivering an excellent service.

Planning and Organising

• Plan and organise own workload to deliver the role.

• Organise and schedule assigned Scholarships, including advertising, processing applications, checking eligibility, and preparing documentation for panels where appropriate.

• Monitor processes and activities to ensure team priorities are met.

• Organise panel meetings and attend when relevant (ie. Arts Management).

Teamwork

• Provide specialist support and advice to team members on Scholarships provision.

• Explain and provide instruction to other team members on how to correctly record and manage data.

• Make changes to the services provided by your team in discussion with other team members.

• Identify opportunities and contribute to decisions on how to improve services being delivered by the team.

• Seek feedback from students on their experience of scholarships and their requirements from your service and recommend improvements to senior colleagues.

• Support the Senior Scholarships Officer in reactive and proactive service provision to deliver an excellent stakeholder experience.

• Support the Scholarships and BSA Manager with operational aspects of BSA, providing advice and support to colleagues across the university with any issues they may have.

• Contribute to business meetings, working groups and committees to help shape service delivery and stakeholder expectations.

Communications/Liaison

• Use your knowledge and expertise to provide advice and guidance to resolve problems and respond to a wide range of queries.

• Provide instruction and demonstrations to others within SIFS and the wider university.

• Create good working relationships with other team members and anyone else that you come across as part of your role to work together on joint activities.

• Liaise with internal and external agencies to ensure that services are being delivered in an efficient and collaborative way.

• Create good working relationships with internal and external partners and suppliers to work together on joint activities.

• Build relationships with contacts and contribute to internal and external networks to share good practice and exchange information.

• Liaise with external Scholarship providers to plan the delivery of services and events.

• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas

Keywords : Durham jobs

Closed Date : 2024-12-18