Job Description:

Job information CUSTOMER EXPERIENCE TEAM MEMBER CASUAL (R) from the Company Trafalgar Entertainment, this latest CUSTOMER EXPERIENCE TEAM MEMBER CASUAL (R) job vacancy is located in the city Glasgow located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this CUSTOMER field have been opened and published up to the specified time.

Job Responsibility:

JOB DETAILS

Job reference

REQ01004

Date posted

26/07/2024

Application closing date

09/08/2024

Location

Glasgow

Salary

£12.48 Per Hour (Zero Hours)

PackageContractual hours

0

Basis

Zero

Job category/type

Front of House

Job descriptionABOUT TRAFALGAR ENTERTAINMENT (TE) We're a leading theatre and live-entertainment group with a national and international footprint. Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focussed on bringing people together to share in the live experience; through n Theatre Direct, Stagedoor App, Jonathan Church Theatre Productions and Chiswick Cinema. ABOUT TRAFALGAR THEATRES Trafalgar Theatres is the venue-operating division of TE. We currently operate 15 venues; including 12 in the UK regions; the Trafalgar Theatre in London's West End and the Theatre Royal in Sydney. We're growing fast, we're confident in what we do, and we're ambitious about the future. There's never been a better time to get onboard. We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect. About the Role The main responsibilities will be:

To be the first point of contact for customers, dealing with queries and escalating where required. To sell and promote our products/merchandise as required. To undertake an effective stock rotation to ensure products are sold prior to their expiry date and minimise wastage. Collaborate with the team to ensure the delivery of events, implement service standards, operating procedures e.g., scanning tickets, showing customers to their allocated seats, housekeeping, Box Office support and setup of our event spaces. Keep a high and consistent standard of appearance, ensuring that the theatre's image is always maintained. To liaise with the Customer Experience Supervisor, ensuring the smooth operation of all hospitality led events. Actively participate in TE training programmes and attend training courses as required in order to further self-development. To complete any other delegated task that may assist the company in achieving its business objectives, as required by the General Manager, or Customer Experience Supervisor.

This list of duties is not exhaustive, you may be required to undertake alternative/additional duties which will utilise your skills, experience, and capabilities. About you / requirements

We are looking for individuals that can work as part of a team and individually to achieve and deliver our values: creativity collaboration, excellence, and respect. Key attributes: Passion for theatre / live entertainment, knowledge of surrounding area An exceptional eye for detail for written & numeracy. Strong communication & listening skills when dealing with guests and all colleagues. Willingness to learn new skills. Can do attitude with the ability to work effectively during busy times promoting great team spirit.

Your Experience

In the customer service field Proven ability to adapt to the business needs and work calmly under pressure. Experience working in theatre or an entertainment venue. Have a basic knowledge in current health and safety, (training will be given in these areas)

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information about Trafalgar Entertainment and The Pavilion Theatre, Glasgow please go to https://www.paviliontheatre.co.uk

Keywords : Glasgow jobs

Closed Date : 2025-03-12