Job Description:

Job information Area Manager - Travel Retail (UK & Nordics) from the Company Rituals, this latest Area Manager - Travel Retail (UK & Nordics) job vacancy is located in the city London WCR located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Area field have been opened and published up to the specified time.

Job Responsibility:

Within Wholesale & Travel Retail, we ensure our brand is top-of-mind at partner locations. From famous department store to travel locations, it's partnering up in retail!

Share your talents

Due to our phenomenal growth across Europe, we are excited to announce we are now looking for an inspirational field-based role model to lead a team of Store Manager's across the UK and the Nordics.

The Area Manager will manage the wellbeing, performance, and development of retail stores/teams, whilst ensuring retail stores are on brand, operationally excellent and compliant in line with the Rituals guidelines. They will lead and set the vision and direction with each store manager in terms of customer experience, store performance, targets, KPI's, team development and training.

Key Responsibilities

• Be a role model on store visits on the shop floor, empowering, coaching & energising the store teams to deliver the feel-good customer experience programme exceeding 90%+ on the mystery shop results monthly
• Continuous review of employee engagement in line with our engagement surveys, setting action plans, store reviews and check in on store visits on engagement results and teams to improve the area ENPS score
• A minimum of bi-monthly visits to all stores within the respective area, to support and enable Store Managers to optimize store operational excellence to allow the customer to be at the heart of what we do
• Pro-actively define area action plans, in consultation with the Sr. Manager Travel Retail, to continuously increase performance, optimize operations, retain and develop talent & maximize people engagement
• Analyse weekly sales and loss prevention KPi's reporting any risks and opportunites to the HOR/wider business and set actions with Store Managers as needed to drive performance in line with targets
• Proactively plan personnel costs on a monthly and annual basis to drive growth on store productivity in line with targets, coaching store managers as needed on scheduling to reflect
• Carry out quarterly store performance reviews with Store Managers
• Ensure a robust PDP is in place for Store Managers and teams with tangible development actions detailed and reviewed quarterly to aid succession planning and ensure store performance is maximised
• Attract, recruit and retain the best talent to your area and wider Rituals business
• Carry out quarterly talent management reviews in conjunction with the HRBP to ensure a live succession plan is in place for the area
• Take action on underperformance and non compliance in line with the Rituals code of conduct, disciplinary and capability procedures
• Ensure all store budgets and expenses are in line with targets and costs kept to a minimum
• To take ownership of new store openings within the area, ensuring pre and post planning and store sign off in terms of recruitment, training and store operations are in line with Rituals guidelines

• Create a positive area culture by establishing clear ways of working with Store Managers and teams, whilst sharing best practise and two-way feedback is the norm
• Ensure 121 meetings with Shop Managers and key stakeholders are established to aid continuous communication
• Ensure that all shop employees are successfully onboarded in line with the Rituals onboarding guidelines, with Store Managers being signed off by the area manager in line with probation reviews.
• Work with the wider CHO and LHO teams in particular training, HR & retail operations to foster positive working relationships, give meaningful feedback and utilise expertise to drive area performance
• Being the important connection between Rituals and the airport operations team and maintain the strong relationship.
• Interact effectively with all stakeholders

Bring all of you

• A minimum of 4 years field-based experience or large store management experience preferably in travel retail/hospitality industry.
• Ability to travel internationally 3-4 days per week.
• Experience within a customer experience led/cosmetic fast paced background
• Excellent social, verbal, IT and written communication skills
• Results oriented, keen eye for detail, resilient, pragmatic and structured
• Passion for people development and ability to lead empathetically through coaching, inspiring and setting clear goals whilst managing performance successfully
• Retail and business management qualifications desirable

Benefits of working at Rituals

• Training and development opportunities
• Discretionary annual bonus scheme
• Rituals employee discount
• Numerous wellbeing initiatives and EAP
• Company & Team Events

Keywords : London jobs

Closed Date : 2024-12-18