Fundraising Administrator Lead

Job information Fundraising Administrator Lead from the Company BARNSLEY HOSPICE, this latest Fundraising Administrator Lead job vacancy is located in the city Barnsley S. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Description :

Database administration and record keeping Ensure that all administrative processes, systems and records in the Fundraising team are up-to-date and accurate taking responsibility for filing, maintain and archiving records in line with the hospices policies. Input all donations, ensuring they are coded and processed correctly on the supporter database (Donorflex). Draw down funds from third-party payment sites (e.g. Just Giving, PayPal and input onto Donorflex. Create, maintain and update donor records on Donorflex to ensure information such as GDPR consent preferences, responses to mailing and other changes of details are up to date. Work with the external lottery management company used by the hospice to ensure they are kept up-to-date with notifications of consent preferences or other relevant changes supplied by a donor to maintain the integrity of their database. To administrate the permissions provided by the external lottery company and update Donorflex accordingly Run monthly reports from Donorflex and other third-party systems (e.g. JustGiving), providing detailed statistics to support the work of the Fundraising team. Help to develop and implement reporting templates for the fundraising team, and other teams as required. Ensure that Gift Aid declaration are obtained, recorded and maintained in line with the hospices policy. Managing correspondence with donors as required. Generate reports from third-party giving sites (e.g. Just Giving and MuchLoved) and ensuring that relevant information is accurately entered onto the Donorflex database. Pull mailing lists for campaigns and events as requested, adhering to GDPR regulations and the hospices privacy policy. Liaise with the database account manager and/or support team as required. Supporter care Acknowledge and thank donations in an appropriate way using the relevant standard templates producing more personalised responses when requested by an individual fundraiser. Collaborate with fundraising and marketing colleagues to ensure that thank you templates are updated periodically in an agreed timeframe. Answer any incoming telephone enquiries in a professional and friendly manner, and ensure an appropriate response is provided in a timely manner. Monitor the Fundraising inbox, responding to general enquires or forwarding to the relevant team member when required. Act as the first port of contact for the Fundraising team, delivering excellent customer service in-person, via email or over the telephone. Financial processes Count, batch and input all donations, ensuring they are coded correctly. Manage all cash takings and donations in line with hospice policies and procedures, ensuring that cash is securely stored onsite and banked in a timely manner. Process card payments, CAF cheque donations and other online donations. Assist Finance team in the reconciliation of income in the Fundraising bank account from other sources such as Just Giving, PayPal, and Merchant Management System. Provide required financial reports to the Finance team. Generate the necessary reports and conduct month-end on Donorflex. Take responsibility of obtaining, maintaining and recording floats and petty cash as required. Raise purchase orders through the online system and assist with ordering items once approved. Raise invoices and reconcile deliveries. Systems and processes Ensure administration systems and processes are up-to-date, accurate and are being adhered to at all times. Bring a continual improvement mindset to developing alternative, more efficient procedures. Leadership and supervision Provide motivating and inspiring leadership to the fundraising administration team members, ensuring their work is the high-standard that is expected, taking proactive and supportive steps to address any underperformance issues. Develop workplans for the fundraising administration team to ensure routine tasks and ongoing projects are completed to an agreed deadline. Problem-solve issues arising on a daily basis, seeking direction from the Head of Fundraising and Marketing when required. Responsible for office-based volunteers conducting administration tasks, ensuring their work in completed to the expected standard and they have the required training. Providing the relevant training to team members, seeking external training opportunities as and when required. Office support Manage the Fundraising teams incoming/outgoing post. Keep an accurate and up-to-date stock check for stationary, equipment and branded items liaising with the relevant teams to ensure required stock levels are maintained. Assist with keeping the office a tidy and well maintained space. Plan staff rotas to ensure the office is covered as required. Fundraising team support Manage the hospices collection box scheme and ensure all boxes are distributed, collected, counted and inputted onto the database with the support of volunteers. Act as the first point of contact for the Fundraising office, dealing with general enquiries and messages in a timely manner. Organise internal meetings, prepare agendas and notes/minutes as requested. Assist in the planning and organising of fundraising events and campaigns. Help the team to record expenditure and ensure it is coded to the relevant event, campaign or source. Help to organise volunteer rotas for events. To work collaboratively with reception regarding donations from members of the public. Other Responsibilities To undertake any other duties, commensurate with the role as required by the Hospice. To act as an ambassador of the Hospice, maintaining honesty, integrity and trustworthiness at all times. The post holder will be expected to maintain strict confidentiality at all times. The post holder will ensure that they are aware of and apply health and safety and fire precautions. The post holder will ensure that clinical risk management and safeguarding procedures and relevant good practice guidelines are followed at all times. The post holder is to ensure data protection is maintained at all times. The post holder will be flexible in terms of working hours in order to meet service needs. The post holder will support the Hospice as required, across the range of duties as appropriate within the grading of this post. In the context of rapid and ongoing change within the Hospice, the above responsibilities represent the current priorities and requirements for the post. These priorities will develop and evolve over time. Any significant changes will be the subject of full communication and consultation with the post holder.