Job Description:

Job information ICT Service Desk Team Leader from the Company Countess of Chester Hospital NHS Foundation Trust, this latest ICT Service Desk Team Leader job vacancy is located in the city Chester CH located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this ICT field have been opened and published up to the specified time.

Job Responsibility:

Working Full time : 37.5 hours per week This is a key role within the ICT Operations Department and one where your opinions matter and you can really make a difference. As part of a three person leadership team reporting into the ICT Deputy Service Delivery Manager, this role is key for the delivery of great customer service and continual improvement for the ICT Operations Department. Responsible for the supervision of an efficient, responsive, effective and customer focused IT support service. IT Service Desk Team Leader will have responsibility for ensuring that IT Service Desk Staff provide appropriate levels of customer service and support in line with corporate Service Level Agreements. The post requires a combination of technical skills, customer care, and business awareness. IT Service Desk Team Leader must work closely with ICT Operational Support Team Leader, ICT Desktop Support Team Leader, and IT Service Delivery Manager to ensure a high performing, structured and co- ordinated approach to the provision and delivery of IT support. The IT Service Desk team provides 1st Line IT support to all Trust locations and users and will coordinate the escalation of all non-resolved incidents and service requests to the IT Service Delivery Manager. The IT Service Desk Team Leader will act as the matter subject expert within Informatics projects and will be required to lead operational support improvement projects, the post holder will also be required to participate in the on-call rota. The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations: The Countess of Chester Hospital: providing 438 general and acute beds Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility Tarporley War Memorial Hospital: a base for community services which serve the local rural population. The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000. The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances. See Job Description for further details. Recruitment selection processes are based on competence (see Person specification) and values. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.

Keywords : Chester jobs

Closed Date : 2024-11-27