Job Description:

Job information Centre Director - Highcross Shopping Centre from the Company Savills Management Resources, this latest Centre Director - Highcross Shopping Centre job vacancy is located in the city Leicester LE located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Centre field have been opened and published up to the specified time.

Job Responsibility:

Highcross Shopping Centre

This is an exciting opportunity to lead the successful delivery of a multi-faceted transformation of Highcross Shopping Centre and Leicester city centre, taking responsibility for driving the vision and strategic objectives to re-establish Highcross as one of the UK's leading shopping destinations.

With more than 15 million visitors each year and spanning over 1.2 million sqft within the heart of Leicester City Centre, Highcross provides leading retail and leisure brands and concepts and forms an integral part of the city centre, with over 100 shops, 30 cafes and restaurants, and two multi-storey car parks.

Highcross and Leicester City Centre is at a pivotal moment with a once in a generation opportunity to evolve and deliver bold plans and experiences to ensure Leicester continues to be somewhere that people want to visit and invest in.

You will lead the strategic direction, drive and communicate the vision for Highcross, including the values, cultures and behaviours, to internal teams and external stakeholders. You will be a strong and motivational leader who has a proven track record in effectively developing and nurturing high performance teams.

Purpose of the Role

This role requires a strategic leader who possesses the gravitas to influence senior stakeholders, manage internal teams and drive the program to meet strategic objectives and deliver on vision.

As Centre Director and part of the asset team you will work closely with Ellandi and Savills teams to drive performance, growth and elevate and strengthen Highcross to ensure the long-term success of this high-quality aspirational destination, through strategic direction, management leadership, stakeholder influence, engagement, innovation and accountability.

Responsibilities will include oversight and ownership of the management of the entire centre to drive its commercial, social and environmental performance, together with creating an exceptional customer focussed experience that meets and exceeds customer and visitor needs and aspirations. You will be responsible for managing a team and broader supply chains to deliver best in class management, ensuring Highcross operates to the highest standards. There will be a continual focus on driving social value across Leicester and the broader community. The role presents an exciting opportunity for you to become an integral part of the Highcross team, to reimagine and really influence the future strategy and positioning of Highcross, optimising opportunities for innovation, industry leadership and growth.

Key Responsibilities

Main Duties

Management and Leadership

• Create and lead a strong multi-functional team providing depth and resilience to the operation of the scheme.
• In conjunction with the asset team lead the successful delivery of a multi-faceted transformation of Highcross Shopping Centre and Leicester city centre.
• Drive the vision and strategic objectives to re-establish Highcross as one of the UK's leading shopping destinations.
• Have a full understanding and appreciation of the business strategy and take responsibility for its implementation in the context of the site team.
• Contribute to the business plan and take responsibility for implementation of the relevant areas of business plan at site level.
• Direct and support the Centre Management Team
• Monitor metrics providing an objective view of performance, identify and address shortcomings.
• Ensuring all monthly, quarterly, and other reporting requirements are completed on time and in sufficient detail.
• Help co-ordinate ESG and Net Zero initiatives across the centre.

People Management

• Lead, support and encourage the Centre Management Team to ensure the development of the team to meet business and personal objectives.
• Ensure all team members receive exemplary levels of support, development, and performance feedback. Including training and development tailored to individual needs.

• Provide effective leadership to ensure the management, development and encouragement of the wider team to meet both business and personal objectives.
• Maintain a consistently high level of dialogue with the full team.
• Ensure everyone understands the business objectives, values and aspirations of the client and the part they play by championing any necessary change and always acting as a role model.
• Work in conjunction with Savills to recruit quality employees from a wide and diverse background.
• Undertake pay reviews and bonus awards of onsite team in conjunction with Savills.
• Conduct staff appraisals in line with the Savills staff appraisal policy.
• In conjunction with Savills HR team ensure disciplinary and grievance procedures are actioned appropriately.

Quality Assurance/ Customer Service

Compliance

• Ensure adherence to all company policies, Health and Safety procedures and statutory compliance, taking responsibility for the Centre's Health and Safety Policy ensuring it is communicated to all staff effectively
• Adopt and promote the company policy within the area of Corporate and Social responsibility to ensure an integrated way of working, driving this ethos through the onsite team and day to day operations in order to create and maintain this culture

Financial Performance

• Work in conjunction with the asset team to maximise Net Operating Income in line with brand standards.
• Establish and nurture a culture which allows the team to take responsibility for preparing, managing, and reconciling service charge and other property budgets. Retaining overall accountability for ensuring resources are managed within agreed financial parameters and value for money achieved.
• Ability to be able to articulate service charge budget performance during the year and year end.
• Ensure the effective use of data including footfall and sale information to allow informed decision making and to drive customer performance.
• Ensure a void management strategy is implemented, as required, to minimize non-recoverable expenditure.
• Maximise retail sales opportunities for occupiers.

• Create an onsite business plan reflecting key objectives from the Asset Business Plan as well as site specific objectives. Direct and monitor on site progress to meet the objectives.

• Management and oversight of the annual service charge budget (in excess of £9m per annum).

Stakeholder Engagement

• Represent Highcross in attending important functions, industry events and public meetings, ensuring its profile is effectively maintained and developed.
• In conjunction with the asset team, maintain and enhance the relationships with Senior Council representatives and other relevant council bodies.
• Promote relationships with other key stakeholders in Leicester.
• Understand broader city issues and political backgrounds within which Highcross operates and be able to articulate potential impact this may have on the destination.
• Maximise opportunity for the asset by sharing information and developing business partnerships, ensuring the profile is effectively maintained and developed.

Strategic planning and innovation

• Assist in developing and implementing a comprehensive strategy to revitalise Highcross focusing on trends, customer feedback and consumer behaviours
• Identify opportunities for new concepts, experiential offerings and community engagement initiatives
• Look at opportunities to enhance the physical and aesthetic appeal of Highcross.

Marketing / Brand Enhancement

• Drive the marketing strategy and promote the newly refreshed Highcross brand to consumers, visitors, and other key stakeholders across the city.
• Ensure the brand and the Highcross values are understood and adhered to internally and externally with staff, professional partners, tenants, suppliers, and visitors.
• Ensure the marketing strategy is effectively developed and executed to drive performance footfall and sales and that it is targeted and focused appealing to the wide and diverse demographic in Leicester.
• Collaborate with the team to consistently exceed visitor expectations and deliver long-term, sustainable visitor both internally and externally.
• Ensure the team is delivering and exciting and relevant events programme for the centre and are engaging fully with tenants to leverage opportunities.
• Collaborate with the client team to maximise positive exposure in both B2B and B2C PR and all forms of media to optimise the position of Highcross.
• Understand and react to visitor feedback and data from social media platforms, where required.
• Support brand loyalty initiatives to enhance the customer experience and the range of services, facilities, and amenities offered.
• Ensure the marketing and commercialisation plans and teams are aligned to maximise opportunities for the centre.
• Ensure that reporting is frequent using clear language that includes results and images.
• Ensure the marketing team is reporting regularly on budget, monthly, and future spending.

• Ensure the marketing team is using up-to-date qualitative and quantitative research to inform marketing activity, campaigns, and social media.

Media

• Oversee promotional media releases that are of a local nature.
• Ensure crisis communication strategy is in place and all relevant teams understand the process and protocol.
• All other media statements and releases will require client / management surveyor approval prior to release.

Occupiers

• Chair retailer forum/BID and service charge update meetings.
• Oversee good relationships with all occupiers through operational support and delivery and be the primary contact for senior staff at site for occupier relationships.
• Demonstrate an understanding of occupier's occupational objectives and business performance.
• Maintain positive relations and encourage feedback with all key occupiers and assist in occupier initiatives, updating on progress at occupier meetings.
• Where necessary assist the leasing team by showing potential new occupiers around the centre and help to sell the Highcross opportunity.
• Understand data collated, interpreting how each strand helps deliver actionable insights to help react quickly, enhance brand reputation, understand loyalty, and achieve results.
• Arrange regular anchor store and unit store meetings. Feedback anecdotal trade information through the monthly trading report, working closely with the Retail Liaison Manager.

Operations

• Ensure the delivery of the highest standards of operational performance and service levels to visitors, occupiers, and other stakeholders.
• Work closely with the Operations Manager to oversee all service contracts and providers and ensure all operational policies and procedures are being implemented.
• Implement continuous service improvements through the introduction of new initiatives, ideas, and technology.
• § Monitor the implementation of the Planned Preventative Maintenance Program across the scheme.
• In conjunction with the lead contractor, oversee providers of security, cleaning and M&E services.

ESG

• Oversee the development and implementation of ESG initiatives and strategies including measuring and improving Social Value and implementation of net zero recommendations and sustainability action plan targets.
• Ensure sustainability and social impact is considered as part of all day-to-day operations.
• Drive and champion the team to ensure ESG is integrated into ethos and ways of working.
• Engage with the occupiers to understand their ESG strategies and encourage aligned goals and behaviors.

Health and Safety

• Good awareness of the property Health & Safety Policy ensuring that it is communicated to all staff effectively.
• Ensure the team achieve full compliance with the statutory legislation.
• Ensure the team are responsible for developing a Health and Safety culture among the team, creating a safe place to work and shop.

Develop good relationships with the local authority, ensuring a collaborative culture towards any potential issues.

Limits of Authority

The Centre Manager shall not without authority:

Employ or dismiss staff.

Commit, authorise or pay accounts in excess of agreed limits.

Enter into new supply contracts.

Vary terms or conditions of the standard leases.

Grant salary or wage increases

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

Minimum:

• Senior Commercial Management experience
• Strong leadership and people management skills
• Excellent communicator at all levels
• Excellent financial management skills
• Previous PR and Marketing exposure at a strategic level
• Excellent presentation skills
• Influential
• Self-motivated
• Proficient decision maker
• Ability to network
• Budgetary Management

Desirable:

• Previous experience of managing a retail/leisure destination (alternatively hotel, hospitality or airport management)
• Previous exposure of managing a large retail/leisure destination
• Previous exposure to mixed use scheme management- residential, catering/leisure scheme management
• Good knowledge of ESG, Corporate Responsibility, social value and environmental issues
• P & L Experience
• Well versed with excel and formulae
• Operational H&S knowledge (preferably holding a qualification IOSH Managing Safely or equivalent)
• Achievement of other professional qualifications / awards relevant to the role
• Local knowledge of Leicester markets

Working Hours - Full-Time

Please see our Benefits Booklet for more information.

Keywords : Leicester jobs

Closed Date : 2025-02-14