Job Description:

Job information Service Analyst from the Company Network Rail, this latest Service Analyst job vacancy is located in the city Hybrid work in Milton Keynes MK located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Service field have been opened and published up to the specified time.

Job Responsibility:

Service Analyst

Location

Milton Keynes, GB

Department Name

Route Services

About Network Rail

Vacancy type: Permanent, 35 hours per week, Hybrid working of 2/3 days in the office. We welcome applications from those seeking flexible or part time hours.

Location: The Quadrant, Milton Keynes

Closing date: 27th August 2024

Band & Salary: 4B (£35,582 - £40,029) We're an organisation where people matter. We matter to millions.

We offer excellent benefits, including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

✨ Defined benefit pension scheme.

75% subsidy on rail and underground season tickets.

Up to 75% off leisure travel.

️ Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

️ Volunteer leave to make a positive impact.

❤ Healthcare Scheme, GymPass discounts, Cycle to work plus more.

We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

Plus, more .

We are proud to be recognised as a Times Top 50 Employer for Gender Equality for the third year in a row.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority.

Brief Description

You'll be joining our Service Experience team, which is part of the corporate structure known as Finance and Business Support, this feeds into Route Services. Your role involves supporting the function to deliver services that are vital to the running of the railway, deliver the provision of services agreed by the routes to allow them to benefit from economies of scale and the optimisation of our critical resources.

The Service Experience team works with teams within Route Services, helping them to deliver exceptional service experiences and be the partner of choice.

We help teams to collect data & provide insight, which enables a service mindset leading to an improvement in the service experience. We also help teams to define their services clearly and helping them to understand their customers & what they need.

This role will play a key part in enabling us to articulate our portfolio of services clearly, working with stakeholders to define our services for our customers, providing assurance, data integrity & transparency. You will work with Business Units to implement models & activities to identify areas of improvement and work with the stakeholders to improve our service maturity. You will also help to capture information via methods such as Forms and analyse & interrogate data sets using tools such as Power BI to provide thematic analysis. You will be required to present data in an accessible & visually impactful way. This data will be used to improve service performance within Route Services.

About the role (External)

To provide regular assessments of service performance, maturity & alignment to business strategy, the catalogue of services & the operational framework. To also identify service improvement opportunities & co-ordinate their implementation

What will you be doing?

• Define and document the service offerings and service realisation models with Service Owners and key stakeholders so that they are consistent, repeatable and effectively measured.
• Implement service governance activities and work with the Service Owners to align the catalogue of services with business strategy.
• Create the service realisation models by working with Service Owners and validate the service realisation models and other service artefacts.
• Lead engagement activities with service owners, key stakeholders and route customers to continue to embed the operating framework.
• Identify and track examples of best practice and communicate these to the service owners and the wider community in order to encourage engagement and increase the overall service maturity levels.
• Maintain knowledge of existing processes along with the appropriate best practice frameworks.
• Manage the introduction of new, changed or devolved services via the defined processes and liaise with the Programme Management Office as appropriate in order to transition the service into business as usual.
• Work alongside the Performance Intelligence Team to develop appropriate performance metrics to accurately and effectively measure service performance.
• Conduct scheduled reviews of the services offered with the Service Owners and identify service risk, performance and improvements to assess the service maturity levels

Essential

• Knowledge of customer centric service management best practice
• Able to develop, implement and work within an organisational framework
• Strong interpersonal, influencing, communication and organisation skills
• Proficiency in Microsoft Office suite of products specifically with regards to data analysis and reporting
• Degree trained or equivalent business experience in service management

Desirable

• Awareness/experience in a Service Management function of a large organisation.
• Working knowledge of project and programme management using recognised best practice framework.
• Working knowledge of risk management best practice..

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

Do you consider yourself to have a protected characteristic? If so and you require any additional support with your application, please do not hesitate to contact the Resourcer who will happily assist

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Service Analyst

Location

Milton Keynes, GB

Department Name

Route Services

About Network Rail

Vacancy type: Permanent, 35 hours per week, Hybrid working of 2/3 days in the office. We welcome applications from those seeking flexible or part time hours.

Location: The Quadrant, Milton Keynes

Closing date: 27th August 2024

Band & Salary: 4B (£35,582 - £40,029) We're an organisation where people matter. We matter to millions.

We offer excellent benefits, including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

✨ Defined benefit pension scheme.

75% subsidy on rail and underground season tickets.

Up to 75% off leisure travel.

️ Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

️ Volunteer leave to make a positive impact.

❤ Healthcare Scheme, GymPass discounts, Cycle to work plus more.

We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

Plus, more .

We are proud to be recognised as a Times Top 50 Employer for Gender Equality for the third year in a row.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Brief Description

You'll be joining our Service Experience team, which is part of the corporate structure known as Finance and Business Support, this feeds into Route Services. Your role involves supporting the function to deliver services that are vital to the running of the railway, deliver the provision of services agreed by the routes to allow them to benefit from economies of scale and the optimisation of our critical resources.

The Service Experience team works with teams within Route Services, helping them to deliver exceptional service experiences and be the partner of choice.

We help teams to collect data & provide insight, which enables a service mindset leading to an improvement in the service experience. We also help teams to define their services clearly and helping them to understand their customers & what they need.

This role will play a key part in enabling us to articulate our portfolio of services clearly, working with stakeholders to define our services for our customers, providing assurance, data integrity & transparency. You will work with Business Units to implement models & activities to identify areas of improvement and work with the stakeholders to improve our service maturity. You will also help to capture information via methods such as Forms and analyse & interrogate data sets using tools such as Power BI to provide thematic analysis. You will be required to present data in an accessible & visually impactful way. This data will be used to improve service performance within Route Services.

About the role (External)

To provide regular assessments of service performance, maturity & alignment to business strategy, the catalogue of services & the operational framework. To also identify service improvement opportunities & co-ordinate their implementation

What will you be doing?

• Define and document the service offerings and service realisation models with Service Owners and key stakeholders so that they are consistent, repeatable and effectively measured.
• Implement service governance activities and work with the Service Owners to align the catalogue of services with business strategy.
• Create the service realisation models by working with Service Owners and validate the service realisation models and other service artefacts.
• Lead engagement activities with service owners, key stakeholders and route customers to continue to embed the operating framework.
• Identify and track examples of best practice and communicate these to the service owners and the wider community in order to encourage engagement and increase the overall service maturity levels.
• Maintain knowledge of existing processes along with the appropriate best practice frameworks.
• Manage the introduction of new, changed or devolved services via the defined processes and liaise with the Programme Management Office as appropriate in order to transition the service into business as usual.
• Work alongside the Performance Intelligence Team to develop appropriate performance metrics to accurately and effectively measure service performance.
• Conduct scheduled reviews of the services offered with the Service Owners and identify service risk, performance and improvements to assess the service maturity levels

How to apply (External)

Essential

• Knowledge of customer centric service management best practice
• Able to develop, implement and work within an organisational framework
• Strong interpersonal, influencing, communication and organisation skills
• Proficiency in Microsoft Office suite of products specifically with regards to data analysis and reporting
• Degree trained or equivalent business experience in service management

Desirable

• Awareness/experience in a Service Management function of a large organisation.
• Working knowledge of project and programme management using recognised best practice framework.
• Working knowledge of risk management best practice..

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

Do you consider yourself to have a protected characteristic? If so and you require any additional support with your application, please do not hesitate to contact the Resourcer who will happily assist

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Closed Date : 2025-02-19