Job Description:

Job information International Customer Support Manager from the Company Zurich Insurance, this latest International Customer Support Manager job vacancy is located in the city Douglas located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this International field have been opened and published up to the specified time.

Job Responsibility:

Location: Douglas, Isle of ManClosing date for applications: 30th August 2024 Are you energetic, motivated, and eager to accomplish tasks? Have you got the power to transform problems into first class solutions? Most importantly, do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then we may have a great career path for you…. Don't just take our word for it - read on to see for yourself! Who are we looking for? We are looking for somebody to join our busy Integrated Benefits International Corporate team as a Customer Support Manager (CSM). The role would suit a highly customer focused individual who has a passion for delivering first class service with the ability to manage own workloads and identify areas of improvements in a positive manner. The Customer Support Managers (CSM) are responsible for supporting the Customer Account Managers (CAM) and Client Relationship Managers (CRM) and the Customer Service Operations teams across a portfolio of existing plans and new business to help deliver financial growth, retention targets and a positive customer experience, and leading the relationship for other smaller customers. The CSM Team is the first point of contact for key plan administrators, sponsors and trustees and an escalation point for member related enquiries, ensuing overall service expectations are being met and queries are dealt with in line with published service levels/expectations. This involves close and collaborative working relationships with customer service colleagues. The CSM team play a key role in promoting our ZIO (self-service) proposition through gaining plan adoption of online processes. Your skills and experience:

• An effective and confident communicator with the ability to influence different audiences using suitable channels for achieving clear outcomes.
• Initiative to effectively collaborate across the organisation and externally to meet high standards including seamless customer service and satisfaction goals.
• Empathy, being able to put yourself in other peoples' shoes and to show care and concern for others around you.
• Naturally curious and inquisitive.
• A strong team player who can confidently interact with others but who is also able to work independently.
• Open mindedness and have the willingness to explore new perspectives.
• Active listening and the ability to hear and interpret messages correctly while showing the customer that you are paying attention.
• A problem solver, being open to innovation and will challenge status quo to get the best result.
• Decision maker who is confident in their ability to assess situations and rest the best possible outcome for the customer.
• Strong time management and organisational skills.
• Highly motivated and forward thinking - a person who is proactive and seeks to make positive changes, seeing these through from inception to fruition in the process.
• A good knowledge and understanding of Microsoft Excel.
• Ability to deal with and resolve challenging issues for key customers and distributors.

A bit more about what you will be doing…

• Creates, develops, and actively handles relationships with customers and internal key contacts.
• Act as key plan point of contact for all plan administrators / sponsors related issues and enquiries and escalation point for out of SLA member level issues.
• Understand and align with responsibilities associated with regulatory bodies and understand how they may affect the customer.
• Deliver plan reporting for trustees / customers.
• Strengthen key relationships within customer service team.
• Support and deliver ZIO training, usage, and query management.
• Demonstrate alignment to customer values & identity through knowledge of client business.
• Actively reviews scheme activity and where appropriate promotes tools to target new joiners and incremental business as guided by CAM / CRM.
• Maintaining up-to-date records of customer contact and activity.
• Attendance & participation as required at trustee, customer meetings and other corporate events, both on and off site.
• Support/lead internal projects and product development, offering insight and through user acceptance testing and other similar activities.
• Working with customer service team colleagues to ensure we deliver on our service proposition [SLA's].
• Work with administration teams to tailor administration processes to suit customers day to day business requirements and ensure ZIO is completely utilised to the mutual benefit of Zurich & the Customer.
• Provide accurate, compliant, and timely plan reports for Customers, CRM & Trustee as requested or assigned.

Who are we? Zurich Integrated Benefits International. We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust. This role is based in our state-of-the-art Isle of Man office alongside a further 300 employees at this location. We provide life and savings products to markets around the world. Established in 1982, the company has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry. Why Zurich? Aside from our fantastic office space, which we demonstrate in our video, we have a great benefits and reward package. Please take a look at the video for an insight into Zurich: https://players.brightcove.net/5768412917001/default_default/index.html?videoId=6318953386112 So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Keywords : Douglas jobs

Closed Date : 2025-02-19