Job Description:

Job information NHS GP Practice Assistant Care- Coordinator - Front of House/ Reception based role from the Company The Caversham Group Practice, this latest NHS GP Practice Assistant Care- Coordinator - Front of House/ Reception based role job vacancy is located in the city London located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this NHS field have been opened and published up to the specified time.

Job Responsibility:

The Caversham Group Practice is a large GP practice in Kentish Town, North West London. We are professional, caring and patient focused, and our goal is to provide excellent NHS Primary care to our registered patients.

Our work environment includes:

• Modern office setting
• Team meals provided regularly
• Staff Wellness and team events are important to our organisation. You need to look after yourself to look after others.

Practice assistant - front of house/ reception based

Job description

We hope to meet people who are looking to join a team, settle into a role and make a positive contribution to our practice and patient populations.

We respectfully ask that you only apply for this role if you are genuinely interested in this type of work and want to work with the public face to face

This is a 5 day week working pattern, currently on offer are hours between 08:00 -18:30 Monday to Friday. Your contact will be to work between the hours of 08:00-20:00 inline with NHS contracts. This role requires attendance at the practice in person. This is not a hybrid or work from home vacancy. you will be patient facing.

Example of a shift patterns currently on offer : (exact working pattern to be agreed at point of offer)

PT1

• Monday 13:30am - 18:30pm
• Tuesday 8am - 1pm
• Wednesday 13:30am - 18:30pm
• Thursday 8am - 1pm
• Friday 8am - 1pm

PT2

• Monday 8am - 1pm
• Tuesday 8am - 1pm
• Wednesday 8am - 1pm
• Thursday 13:30am - 18:30pm
• Friday 13:30am - 18:30pm

PT 3:

• Monday 8am - 1pm
• Tuesday 8am - 1pm
• Wednesday 13:30am - 18:30pm
• Thursday 13:30am - 18:30pm
• Friday 13:30am - 18:30pm

As a GP Practice Assistant your role may vary depending on the needs of the business. Your core role will be front of house based and as such you will handle many patient interactions daily, either via the switchboard taking high volumes if inbound calls as well as making outbound calls to patients and other medical and social services. You will be working with the patients daily, face to face, at the reception desk. you will also be trained in other aspects of the administration roles.

You will need to work in an organised way and be as efficient as possible with regards to the practice resources to provide excellent patient centered care while also achieving NHS targets outcomes.

You will be looking after the health of our valued patient population so you should be a candidate who enjoys interacting with the public and nurturing ongoing relationships that will often last a lifetime.

Dealing with the public is never an easy job, especially at the moment when the NHS is under such intense pressure. This role has its unique challenges. There are many things that make this job hard, but there are also so many things that make this job fantastic. So if you are up for a challenge and think you can help to create a positive impact on our team we would love to hear from you!

Before you apply, please ensure you:

· Are happy to work in a Health Care setting where patients are being seen face to face and you will be their first contact with the practice.

· You are available to work Monday - Friday on site at the practice. This is not a hybrid or work from home role.

You are available to work the shift patterns we operate, as per the example above

. Can work occasional Saturdays with notice provided if required by the practice. (Approximately 2 or 3 a year)

. Can attend a face-to-face interview at the practice if invited to do so within 1 week of the closing date of this job advert, if not sooner.

Essential Skills:- good verbal and written communication skills- Strong interpersonal skills with the ability to interact with patients and other stake holders- Ability to multitask and prioritize tasks effectively- Attention to detail and accuracy in all work activities

Desirable skills:

- Previous experience working with targets in an NHS or simialr setting

-Proficient in the use of Emis Web (or similar NHS patient record software)

Other information about the role:

JOB TITLE: Practice Administrator care co-ordinator

REPORTS TO: Practice Manager and Operations Managers

HOURS: 35

Job summary:

The purpose of the role is to:

· Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

· Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team.

· Facilitate effective communication between patients, members of primary health care team, secondary care, and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice reception and administration team “Practice assistants” may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager/ operations managers, dependent on current and evolving practice workload and staffing levels.

Job responsibilities:

This is not an exhaustive list of duties

General

• Reception duties as needed such as staffing the practice front desk, switchboard telephony, registering new patients and prescription handling as rostered.
• Dealing with all aspects of administrative tasks and assisting other members of the team in managing administration workload as required to meet turnaround targets.
• Dealing with daily administration lists and mail inboxes, admin lists and docman tasks both your own and your teams inboxes (telephoning hospitals to chase up patient referrals or patient results or booking transport for patients attending hospital etc).
• Chaperoning clinical examinations
• Summarising of medical records & GP2GP
• Scanning and work flowing “optimising” incoming post.
• SNOMED Coding of patient's records
• Completing Recalls to achieve practices local and national targets
• Using software as per practice protocol to make appointments, receive and send internal and external email, use of scanning software and any other third-party software needed to conduct your role.
• Attending staff meetings when required

• Maintaining training and skills to facilitate the role.
• Maintaining the security and confidentiality of patient records. The post involves handling confidential and sensitive data. A high degree of understanding of confidential issues is required for this post but training will be given.Customer Service

Individuals who display an exceptional aptitude for customer service may be trained -

A) To answer incoming telephone calls which may be from patients or from pharmacists/hospitals/ community services and to book appointments and deal with general enquiries, or

B) To man the front of house to assist patients face to face by checking them in for their appointment, dealing with enquiries or booking, cancelling, or amending their appointment.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice, such training may include but is not limited to:

Information governance

Health & Safety

Equality and Diversity

Fire safety

Infection control

Basic Life Support

Child protection awareness

The successful candidate should take responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Report critical incidents when they arise
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute by reflecting on their own and their team activities and making suggestions on ways to improve and enhance the team's performance
• Work effectively with individuals in other agencies to meet patients' needs
• Effectively manage own time, workload, and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize people's needs for alternative methods of communication and respond accordingly
• Be professional, helpful, and organised at all times.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards, and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audits where appropriate

All members of the practice are expected to observe safe working practices, with respect to health and safety procedures, confidentiality, and computer security. Protocols will be updated from time to time, and members of the team are expected to familiarise themselves with changes in policy.

Job Types: Part-time, Permanent

Pay: £13.57 per hour

Expected hours: 25 per week

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Free flu jabs
• Health & wellbeing programme

Schedule:

• Monday to Friday

Application question(s):

• what makes you and Ideal GP practice receptionist?
• what shift pattern Scan you work? Please specify PT1/ PT2/PT3 or ANY

Work Location: In person

Application deadline: 19/08/2024Reference ID: part time

Keywords : London jobs

Closed Date : 2025-02-19