Job Description:

Job information Childrens Single Point of Referral Coordinator from the Company Norfolk Community Health and Care NHS Trust, this latest Childrens Single Point of Referral Coordinator job vacancy is located in the city Norwich NR located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Childrens field have been opened and published up to the specified time.

Job Responsibility:

Main Duties & Responsibilities 1 To independently manage, undertake and prioritise a variety of Single Point of Referral Office administrative and clerical duties and undertake other general office duties which follow standard processes with the occasional need to deviate. These include: Using a range of software programmes including SystmOne, Microsoft Word and Excel to produce, maintain and distribute documents, including adhoc and routine reports, which may include medical terminology and deal with matters of a complex and/or distressing nature. To receive and process referrals into the service, which may be urgent. To liaise with health professionals to triage, correctly process referrals and to employ effective waiting list management and appointment booking. Photocopying, scanning, emailing, distributing, filing and organising letters, reports and other documents. Researching appropriate websites, downloading and circulating documents, as requested. To anticipate and assess problems or issues, showing initiative and exercising independent judgement in resolving or actioning them. 2 To be responsible for the day-to-day supervision of The Single Point of Referral Office having oversight of the processes and work demands for all areas of the team, ensuring appropriate prioritisation of work to meet deadlines. 3 To directly supervise the staff in The Single Point of Referral Office on a daily basis. Including all aspects of first line management for the team and allocation of their work on a daily, weekly and monthly basis. This includes: Taking into account the experience, skills set and availability of staff, to allocate work to take into account changes in staff availability and the changing demands of the service To ensure that there is sufficient staffing cover over all services supported by The Single Point of Referral Office during the operating hours of 08:00 to 17:00, Monday to Friday To monitor and update the mandatory training for the team, ensure the staff remain compliant and to rectify any issues as required. To monitor sickness absence and to complete absence documentation, including return to work interviews and supporting staff who are absent from work. Deal with any work-related queries from staff on a daily basis taking the appropriate action as required. To act as a first point of contact for any staff concerns or issues. To undertake regular supervisions with all team members, dealing with any issues which may arise. Ensure that all supervisions are well documented, and any subsequent actions are completed. To assist the Admin Team Lead to create personalised training plans for all team members. To assist the Admin Team Lead with the induction, training, and ongoing supervision of new starters within the team 4 To ensure there are robust and effective systems in place to ensure excellent communication within the team and to regularly update staff of any changes to the service. 5 To receive and make telephone calls to patients, relatives, carers, and professionals which may be urgent and/or challenging. 6 To build effective working relationships with the Consultant Paediatricians, Paediatric Registrars, ADHD Nursing Team and other services which are supported by the Single Point of Referral Office. 7 To provide audits, data and statistics on a weekly basis or when requested. Monitoring service provision and performance identifying the effectiveness of service provision and identifying where improvements could be made to promote an efficient, quality service e.g. weekly KPI report to ensure children are being seen in a timely manner. 8 The post holder will be required to support the Admin Team Lead in undertaking service improvement and development activities e.g. process mapping to ensure processes within the team are robust. 9 Create and design administrative processes and regularly review to ensure they meet the needs of the organisation and the patient. 10 To provide accurate, appropriate, and timely information about Trust services and non-clinical advice to patients, relatives and carers and if necessary. 11 To be a point of escalation for The Single Point of Referral Office for more complex matters or where deviation from standard operating procedures is being requested. 12 To provide guidance and advice on complex, sensitive and contentious referrals and complaints and related queries from both internal staff members, as well as members of the public in line with established processes. This will involve the analysis of the situation and using own judgements to determine the appropriate action. Ensuring any barriers to communication are overcome, particularly when individuals are upset or distressed, escalating to the to the Admin Team Lead when appropriate. 13 To communicate professionally and effectively with colleagues, stakeholders and service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries, taking accurate messages and ensuring these are actioned and/or passed to the relevant person in a timely manner. 14 To provide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times. To exercise tact and diplomacy when communicating information to patients which may be distressing to the receiver or where there may be barriers to understanding. 15 To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning and receipting goods and services on the NHS procurement system, PowerGate and carrying out research into goods and services as required. 16 To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times. To undertake any other site and facilities duties as requested. 17 To implement policies for own work area and propose changes and to assist with the development of policies and documents for own work area. 18 Work is managed, and results/outcomes are assessed at agreed intervals. 19 Provide cover for the team and other departments, including reception, during periods of absence, as directed. This may require travelling to other sites. 20 It is the post holders responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures. 21 To attend relevant meetings, including performance meetings for those services that are supported by The Single Point of Referral Office. These may be virtual or in person. This may require travelling to other sites. 22 When required, to track the patients journey, promote good working practices between disciplines and departments, to enable the services that are supported by The Single Point of Referral Office to meet waiting times and targets.

Keywords : Norwich jobs

Closed Date : 2025-03-30