Job Description:
Job information
Customer Service Dispatcher from the Company
Johnson Controls International, this latest
Customer Service Dispatcher job vacancy is located in the city
Manchester located in the country
United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate
GCSE . Job Vacancies in this
Customer field have been opened and published up to the specified time.
Job Responsibility:
What you will do
To efficiently and profitably schedule and dispatch Service & Maintenance Engineers on behalf of the land-based Security business, in order to complete corrective and preventative maintenance visits in line with customer requirements and industry standards.
What we offer
Competitive salary
Paid holidays and sick pay
Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
Extensive product and on the job/cross training opportunities with outstanding resources available
Encouraging and collaborative team environment
Career development through various career ladders
How you will do it
Work closely with your manager and support the Service Managers and Field line managers to meet customer expectations.
Attend weekly meetings with Service Managers and Field Line Managers on teams to enhance both internal & external working relationships to ensure a clear understanding of how we can improve how we work
Completing the checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity for yourself & Your FLM'S
Proactively monitor engineer's activity to ensure that you are in contact with all your engineers' daily, ensuring early dispatch & attendance of first job & monitor throughout the day. Proactively work to ensure white space in the GANT is filled and engineer's jobs are completed by the end of the day.
Jeopardy management of calls and escalate when needed.
Monitor the GANT to ensure real time visibility of your engineers, highlighted any anomalies to your TM & FLM
What we look for
Required
Ability to plan and prioritize workloads with a structured approach
Ability to multi-task and work in a dynamic environment/adjust to change quickly
Clear communicator with good telephone manner with colleagues and customers
Computer proficiency with the ability to handle multiple PC applications at once
Strong sense of urgency, follow-through
Problem solving and collaboration skills to own and resolve customer issue
Calm, resilient and flexible with experience in a fast-paced service environment
Ability to follow process with strong attention to detail
Preferred
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Keywords : Manchester jobs
Closed Date : 2025-03-02
