Job Description:

Job information ICT Service Desk Operative from the Company Innovate Healthcare Services, this latest ICT Service Desk Operative job vacancy is located in the city Warwick CV located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this ICT field have been opened and published up to the specified time.

Job Responsibility:

To provide instruction and advice to systems users via the telephone and remote support software to encourage self-help and minimise the reoccurrence of service desk incidents. To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To analyse, prioritise and assign incidents to resolver groups, management and third parties, in accordance with defined ICT service desk procedures and policies. The ability to deal with initial complaints sensitively, avoiding escalation wherever possible To employ excellent communication skills particularly when communicating complex ICT related information within own peer groups as well as to non-technical staff & customers. To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.

Keywords : Warwick jobs

Closed Date : 2024-12-11