Job Description:

Job information Inbound Service Administrator from the Company Dachser, this latest Inbound Service Administrator job vacancy is located in the city Rochdale located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Inbound field have been opened and published up to the specified time.

Job Responsibility:

Role: Inbound Service Administrator

Contract: Permanent Hours: 0830 - 1730 M/F (40hrs per week)

Location: Rochdale

Purpose Of The Role:

An Inbound Service Administrator with liaise with a range of departments to ensure that customers receive quality service from DACHSER, you'll interact with every aspect of the business both in the UK and throughout the European network. The aim of the role is to develop a culture of trust both internally, within our network and with customers, in the pursuit of delivering a quality service to the customer. An Inbound Service Administrator will interact with customers, provide and process information in response to inquiries, concerns & requests about the collection or delivery of import shipments & UK shipments.

Key Responsibilities:

• Administration of Import and UK shipments and arrival times using the internal system, Active Report and other associated customs programmes.

• Managing a portfolio of customers ensuring their service requirements are met

• Provide a professional image of Dachser in dealing with customers and other depots on the phone or electronically

• Communicate and co-ordinate with internal departments to ensure that the agreed service levels are met

• To proactively inform the customer of any issues or deviations to the plan and provide an alternative course of action .

• Respond promptly and accurately to enquiries from customers, depots and partners

• Record accurately all actions taken so that they can be reviewed and analysed

• Error report management and customer KPI report production

• Check paperwork and authorise shipment in line with UK customs procedures.

• Handle and resolve customer complaints and queries in a professional manner

• Remain polite and professional, listening to what customers think and feel in order to make them feel important and deal with their concerns effectively

• Develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer

• Occasional visits to customers including face to face meetings and service reviews

Skills & Experience:

• Excellent communication skills - with the ability to communicate verbally and in writing • Ability to talk in a way the customer understands

• Ability to listen to others and understand the situation from their perspective

• Excellent problem solving and analysis skills

• Attention to detail and high levels of accuracy

• Skilled in adapting their style and language to suit the customer, department or level that they are dealing with

• A high customer service orientation with a passion for delivering quality

• Highly adaptable

• Ability to deal with customer problems efficiently and professionally

• Ability to take responsibility to resolve issues

• Ability to build close professional relationships with customers without getting personally involved

• Ability to work on own initiative and adapt working day around the issues that need to be involved

• Ability to balance the reactive aspects of the role with the proactive elements required to develop revenue and build customer relationships

Why work for DACHSER?

We're a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running - today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.

27 Days Holiday + bank holidays

Employee Assistance Programme & Health Benefits

Employee Discount Scheme

Life Assurance Benefit

Pension Scheme

Job Types: Full-time, Permanent

Work Location: In person

Keywords : Rochdale jobs

Closed Date : 2024-12-11