Job Description:

Job information B2B Group & Agent Support Team Advisor from the Company DP World, this latest B2B Group & Agent Support Team Advisor job vacancy is located in the city Dover located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this B2B field have been opened and published up to the specified time.

Job Responsibility:

P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.

A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.

Here at P&O Ferries we are seeking an B2B Group & Agent Support Team Advisor to join our team here in Dover on a Permanent basis .

If you have a positive and confident outlook, strong communication and people skills, great understanding of customers and their needs and want to make a difference then this could be the role for you. This is an excellent opportunity to join a company who are a market leader in ferry travel and we can help you to take your career in any number of directions.

While we would like you to have some experience within a B2B customer role, don't worry if you don't as we can provide full training, we want to recruit individuals who can engage positively with customers and our team and developing their career here at P&O.

In this role you will mainly be responsible for the maintaining of established B2B relationship whilst actively seeking out and helping to establishing new ones. You will work alongside colleagues in a well established and supportive team. In this role you will liaise with customers, talking calls, making bookings, responding to emails and webchat from indirect customers including Coach Operators and Public, Rallies, Consolidator and Travel Agents on a Pan European basis.

Required Experience:

• Demonstrable experience of dealing with indirect customers
• Customer focused with the ability to empathise with customers
• Excellent attention to detail
• Ability to work to defined targets and prioritise workload
• Ability to work within pressurised environment
• Ability to cope with change
• Excellent communication skills with the ability to communicate well with indirect customers
• Must have positive, flexible and responsible attitude to work
• Customer relationship skills
• Conflict resolution skills
• Team Player
• Ability to multi-task
• Previous office based experience
• Previous office administration experience
• Results orientated
• Assertive
• Ability to motivate others
• Able to work under own initiative and identify and implement solutions

Location - Dover, this role is a Monday to Friday basis, which includes public holidays.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity. #pando

Keywords : Dover jobs

Closed Date : 2025-04-14