Job Description:

Job information HR / People Operations - Knowledge Management Lead - Global from the Company CBRE, this latest HR / People Operations - Knowledge Management Lead - Global job vacancy is located in the city London located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this HR field have been opened and published up to the specified time.

Job Responsibility:

HR / People Operations - Knowledge Management Lead - Global Job ID 210357 Posted 17-Mar-2025 Service line Corporate Segment Role type Full-time Areas of Interest

People/Human Resources

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Global Knowledge Management Lead 12 months - FTC (3 year rolling enterprise programme) London based About the Role: The Knowledge Management lead will be responsible for executing and leading the knowledge management strategy for the People Services function. The role partners strongly with the Regional People Services Leaders, Shared Services teams and People Centre's of Excellence (COE). The Knowledge Management Lead will be responsible for executing the knowledge management strategy that aligns with the People function's goals and objectives. This role will oversee the maintenance and continuous improvement of the people portal content, ensuring it is user-friendly, up-to-date, and serves as a valuable resource for employees and agents. Additionally, the Knowledge Management Lead will collaborate across People Services and other Centers of Excellence (COEs) to build and maintain a comprehensive knowledge base that supports AI chatbots and virtual agents. The role also involves ensuring that the knowledge base is comprehensive, well-organized, and regularly updated with relevant information. This role will also provide training and support to agents and employees on how to effectively use the people portal and access the knowledge base and other tools. What You'll Do:

• Strategy Execution: Contribute to and execute a knowledge management strategy that aligns with the organization's goals and objectives. Collaborate with key stakeholders to ensure the strategy supports business needs.
• People Portal Content Management: Curate and manage content within the knowledge base. Ensure the information is accurate, comprehensive, and easily accessible and serves as a valuable resource for employees and Shared Services Agents
• Knowledge Base Development: Build and maintain a comprehensive knowledge base that supports AI chatbots and virtual agents. Ensure the knowledge base is well-organized, regularly updated, and contains relevant information.
• Training and Support: Provide training and support to people services agents on how to effectively use the people portal and access the knowledge base. Develop training materials and conduct workshops as needed.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of knowledge management initiatives. Report on the progress and impact of knowledge management efforts.

What You'll Need:

• Experience with People Systems and Processes, includes ServiceNow HR, Knowledge Management and Employee Experience.
• Experience leading Knowledge Management projects including knowledge management strategy.
• A minimum of bachelor's degree or equivalent is required.
• Strong written communication skills
• Strong focus on customer service/ end user experience orientation
• Demonstrated ability to lead teams and initiatives though change and process improvement.
• Stakeholder and Project Management experience
• Expertise in thinking critically and strategically to solve problems with practical solutions.
• Ability to coordinate, prioritize and simultaneously balance multiple issues while communicating at all levels in the organization.
• Customer-service oriented approach to problem solving and gathering feedback to determine continuous improvements.
• Experience working within a Shared Services or centralized operating environment for a global company.

About CBRE Group, Inc. CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com. Working at CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations. Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Keywords : London jobs

Closed Date : 2025-04-17