Job Description:

Job information Customer Experience Performance Officer from the Company Exeter City Council, this latest Customer Experience Performance Officer job vacancy is located in the city Exeter EX located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Responsibility:

About you:

You are a passionate and self-motivated individual with a strong background incustomer experience data and performance analysis. You have a degree orequivalent experience in business administration and are skilled in using toolsto analyse customer data. You possess excellent written and verbalcommunication skills, and are adept at engaging with stakeholders and workingcollaboratively with cross-functional teams. Your attention to detail andanalytical thinking enable you to identify trends and patterns in customerdata, and you have a proven track record of developing and delivering customerexperience improvements.

About the role:

As a Customer Experience Performance Officer, you will support the CustomerExperience Manager in delivering and improving the digital customer experiencewithin the service and across the Council. Your responsibilities will includeanalysing and developing customer insight data, reporting on customer serviceperformance, and managing CRM and omnichannel contact centre systems. You willmanage projects to deliver improvements based on customer feedback, createseamless multi-channel customer journeys, and develop recommendations forenhancing customer experience. Additionally, you will train new service userson CRM and contact centre solutions and provide technical support to existingusers.

About the team:

You will be part of the Customers and Communities service within the People andCommunities Directorate. The team is dedicated to enhancing the customerexperience and ensuring that customer interactions are managed effectively. Youwill work closely with various departments, including the Digital and Dataservice, to achieve the outcomes of the Digital Customer Strategy. The teamvalues collaboration, innovation, and a commitment to delivering high-qualityservices to customers.

What next?

If we sound like the right fit for you and you feel like the right fit for us wewould welcome your application. Please click on the Apply button at the bottomof this page.

Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Amanda Leach, Customer Experinece Manager, at amanda.leach@exeter.gov.uk

We reserve the right to close any vacancy before the closing date if enoughapplications are received.

Our commitment

At Exeter City Council we are fully committed to having a diverse and inclusiveworkforce to reflect the communities we serve.

To support this commitment we will strive to implement reasonable adjustments tosupport any members of our communities who face barriers in recruitmentprocesses, irrespective of the reason.

We are also proud to be a Disability Confident Employer and have committed toguaranteeing an interview to anyone with a disability whose application meetsthe minimum criteria for the post.

Job Types: Full-time, Permanent

Pay: £33,366.00-£37,938.00 per year

Schedule:

• Flexitime

Work Location: In person

Reference ID: VAC000262/2025

Keywords : Exeter jobs
Closed Date : 2025-11-05