Job Description:

Job information Pier Team Leader from the Company City Cruises, this latest Pier Team Leader job vacancy is located in the city London SE TU located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Retail field have been opened and published up to the specified time.

Job Responsibility:

This is a full time permanent position - based onsite at our London Piers. The successful candidate will need to be fully flexible across Monday - Sunday (you will work any 5 out of 7 days per week).

This role is paying a salary of 29,755.44 plus commission and the contract is 45 hours per week (can increase to 50 hours per week over the summer months).

Position Summary:

• City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
• Lead the customer service agent team and ensure that the staff work to deliver customer experience at the piers in line with company training, merchandising products to company standards, selling to meet revenue budgets and delivering excellent service to our customers.

Essential Duties & Responsibilities:

• To perform the role of Team Leader throughout the week and to act in the capacity of a customer service agent when required.
• To deputise for the pier manager when required (including days off and holidays).
• To support the pier manager with on the job training and leadership of customer service agents to ensure the correct use of Standard Operation Procedures on a daily basis.
• To ensure the procedures for cash reconciliation are carried out correctly and that floats and stock are signed in and out in accordance with company policy and procedures.
• Support staff in resolving issues and discrepancies during the shift and reporting any unresolved issues to management.
• Issue instructions each day and assign duties to customer service agents. Monitoring and observing customer service agents carrying out these duties as expected by the Pier Manager.
• Demonstrate best practice in sales and customer service techniques and ensure the effective leadership of all team members on your shift and effective use of the sales systems and ticket scanners. Also assist the pier manager to train staff to maintain excellent product knowledge, for staff to competently answer any customer queries and be able to promote available products and services across the company.
• To ensure that all staff have the necessary materials to be able to fulfil their role to the highest standard to maximise ticket sales.
• Observe and evaluate customer service agent's performance. Offer advice and recommendations for improvements. Highlight training needs to Pier Manager.
• Lead the preparation of the pier, making sure that the ticket office and brow are clean and presentable before opening and throughout the day.
• Provide all the service required as a member of the pier team during each shift.
• Audit paperwork and checklists to ensure compliance with company Standard Operation Procedures and regulations.
• To observe health and safety procedures and report any potential hazards to the pier manager.
• Lead by example and attend work looking clean, smart and adhering to company dress code standards.
• To undertake any other tasks as required by the company.

Requirements & Qualifications:

Education Level/Qualifications Required:

• Educated to GCSE's or equivalent

Experience Required:

Required:

• Experience in a team leader or supervisor role
• Experience in selling products and services and cash handling
• Experience working in customer service with high volumes of people

Desirable:

• Retail background
• Worked in a sales environment
• Solid experience in customer service and team leader role
• Hospitality experience
• Knowledge of the Travel & Tourism industry

Personal Skills Required:

Required

• Perform great customer service
• Respect your colleagues and City Cruises customers
• Act with integrity at all times
• Deliver excellence through profit, customer satisfaction and living our City Cruises values
• Work with empathy
• To exhibit a professional attitude at all times
• Smart/Well presented
• Polite
• Excellent communication skills and highly organised
• Sales driven
• Customer focused
• Calm and able to work well under pressure
• Excellent numeracy and literacy skills
• Reliable
• To be flexible in carrying out your duties at any of the company's locations, offices or departments and fulfill other tasks that fall within your post as required

Desirable

• Company focused
• Self motivated
• Willingness to learn and progress
• Problem solver
• Can speak a 2nd language
• Good mentoring skills

Job Types: Full-time, Permanent

Pay: £29,755.44 per year

Additional pay:

• Commission pay

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Private medical insurance
• Referral programme

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Team Lead: 1 year (required)
• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Keywords : London jobs
Closed Date : 2025-08-08