• Welcomed guests and provided friendly, professional customer service.• Checked guests in and out and handled room bookings.• Answered guest questions and dealt with requests during their stay.• Handled customer issues and complaints calmly and professionally.• Answered phone calls and responded to enquiries.• Kept guest information and booking details up to date.• Worked well as part of a team in a busy hotel environment.• Developed strong communication, organisation and client-facing skills.