Network Service Engineer III

Job information Network Service Engineer III from the Company Equinix, this latest Network Service Engineer III job vacancy is located in the city Slough. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

JR-151168 Hybrid

Slough

Information Technology

Full time

Who are we?

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

As a Network Operations Tier 2 team member, reporting to the Manager of Equinix Global Network Operations, you will be a technology leader ensuring the reliability and security of our strategic network platforms. These platforms include but are not limited to Cisco/Juniper LAN/WAN, Palo Alto Firewalls, Mist and Meraki Access Points and F5 load balancers. In this role, you will strategically focus on Equinix's WIFI technology platforms but also be able to provide support to our other platforms on an as needed basis. You will provide second level support of break/fix, service requests, observability improvement, documentation/reporting, capacity management, and provide critical feedback to Engineering and Architecture teams. You will collaborate closely with Engineering, Architecture, Infosec and AppDev teams to drive performance optimization, implement best practices, and ensure a secure environment. Will act as SME for WIFI infrastructure at operational level.

Responsibilities

• Act as SME for enterprise WIFI infrastructure (MIST/Meraki)

• Monitor and ensure network uptime and SLA compliance for Equinix's global enterprise network

• Maintain, monitor and support enterprise network operations related to WIFI platforms

• Act as the second line of support for Network issues and escalation for Tier 1

• Perform T2 operational tasks such as to Incident response, triage, troubleshooting, resolution and process standard service requests

• Identification and proactive problem management of assigned WIFI platforms

• Resolve internal customer issues and work closely with customers and vendors until resolution

• Perform level 2 network support such as configuring of WIFI systems, switches, routers, firewalls, load balancers, and other network devices

• Perform advanced troubleshooting and health checks, configuration modification, and upgrades

• Vendor management, cooperation and escalation for ISP's and OEM's to support the infrastructure

• Ensure network configuration and design principles are adhered to

• Support processes and procedures automation for network operations

• Document and publish approved KB articles, work instructions and procedures for internal reference

• Willing to work in multi-national team and 8x5 operation in the follow the sun model

• Participate in the periodic weekend on-call and ad-hoc weekend or after-hours activities

• Participate in infrastructure projects on an as needed basis

• Provide network on-site support as required (